Customer Support Representative

Position Overview

SimplyInsured is on a mission to eliminate fear in health insurance by making it transparent and accessible. We serve small business owners who are tasked with purchasing health insurance for their employees and families. With over 20,000 customers and major partnerships, we are rapidly growing and disrupting the complex health insurance industry. We are seeking a Customer Support Representative to join our high-performing team, assisting customers via chat, phone, and email, and embodying the SimplyInsured brand mission.

Employment Type: Full-time Location Type: Remote (Must be available for PM shift from 9 am - 5 pm Mountain Standard Time, Monday-Friday)

Responsibilities

• Assist potential customers in navigating the online insurance shopping experience and obtaining quotes.
• Respond to and resolve basic administrative and billing questions for existing customers.
• Ensure customer inquiries are handled quickly and thoroughly, contributing to the Support team's goal of delighting customers.
• Utilize multiple communication channels (phone, chat, email) and support ticketing software to document customer interactions.
• Propose process and product solutions to improve the customer experience based on unique insights into customer issues.

Requirements

• 1-2 years of experience in a customer service or sales role.
• Fluent English and Spanish speaking and writing skills.
• Highly productive with good multitasking skills.
• Passion for helping people, particularly with health-related matters.
• Ability to work in a high-volume contact center environment.
• Familiarity with support ticketing and/or support CRM software tools.
• Excellent oral and written communication skills.
• Strong desire to help businesses maximize their healthcare benefits.

What We Offer

• Generous stock option packages.
• Competitive compensation.
• "Take what you need" time off plan.
• 100% Medical, Dental, and Vision Insurance coverage.
• FSA plan.
• 401k.
• A values-based culture that invests in employee success.

Compensation

• Base Salary: $15.00 per hour.
• Market-based compensation structure considering candidate's experience, industry expertise, technical skills, and location.
• Total compensation includes bonus eligibility based on performance objectives and company stock options.

Company Information

SimplyInsured was founded at the Y-Combinator incubator and is funded by top-tier investors including Polaris Partners, Bessemer Venture Partners, New York Life Ventures, and AltaIR Capital.

Our Culture

We value radical transparency, feedback, bias to action, growth, and an obligation to dissent. We respect every opinion, hold each other to extremely high standards, and are driven by the diversity in our backgrounds, unified by 100% alignment on our mission. We strongly encourage candidates from underrepresented backgrounds to apply, even if they don't meet every listed criterion.