Job Description: Customer Support Associate

Employment Type: Full-time Location Type: Remote Salary: Not specified

Position Overview

Experian Insurance Services is transforming the insurance broker model through technology, data, and human interaction. Our mission is to simplify and transparentize the process of finding the best home and auto insurance. We are seeking passionate individuals to join us in building and utilizing technology to save our customers time, money, and hassle.

The Customer Support Associate will engage with customers via chat, email, and phone. Your role will involve answering inquiries, processing policy changes, and advising customers on their insurance needs. A key objective is to ensure customer needs are met effectively during the first interaction and to consistently exceed their expectations. This is a remote position, requiring a reliable internet connection and a quiet, distraction-free workspace. You will report directly to the Customer Support Team Lead.

Responsibilities

• Manage existing customer accounts for Personal Insurance policies through phone, email, text, and chat using multiple insurance company systems.
• Explain insurance products to customers with a consultative and empathetic approach.
• Assist third parties with policy documentation and changes.
• Collaborate within a fun and supportive team environment.

Requirements

• Property & Casualty insurance license: REQUIRED
• 1 year of customer service experience
• Previous call center experience
• Demonstrated empathy towards customer needs
• Experience working in a fast-paced environment and adaptability to change
• Working hours: 9:30 am - 6:00 pm MST
• Language: English
• Spanish Speaking: A plus

Benefits

• 100% remote position (US applicants only)
• 15 days of vacation accrual annually
• 5 sick days
• 2 volunteer days
• Group health insurance
• Employee Assistance Program (EAP)
• Wellness plans
• Online discounts
• Employee discounts
• Pet insurance
• Employee stock purchase program
• 401K matching with immediate vesting
• DoorDash Pass subscription

Company Description

Experian Insurance Services is reinventing the insurance broker model with technology, data, and human interaction. We are on a mission to make the process of finding the best home and auto insurance easy, straightforward, and transparent. We're serious about building and using technology to save our customers money, time, and hassle, and we're just getting started with what we will accomplish. We're looking for people who are just as passionate about products that help make consumers' financial lives easier as we are.

Additional Information

Experian's culture celebrates individuality, prioritizing our people agenda with a focus on DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, and reward & recognition. Our "people first" approach has earned us numerous awards, including Great Place To Work in 24 countries, FORTUNE Best Companies to work, and Glassdoor Best Places to Work. Explore Experian Life on social media or our Careers Site to learn more.

Experian is an Equal Opportunity and Affirmative Action employer. Innovation is core to our DNA, and our diverse workforce drives our success. We encourage everyone to bring their authentic selves to work. Accommodations for disabilities or special needs are available upon request. All information will be kept confidential per EEO guidelines.

• Department: Customer Service
• Industry: Insurance
• Function: Customer Service
• Experience Level: Entry Level
• Remote: Yes
• Posted by: Not specified