Bilingual Customer Support Representative at Procore Technologies

County Dublin, Ireland

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

ConstructionIndustries

Requirements

Fluency in English and proficiency in French or German
At least one year of experience in a contact centre or technical support environment, or a minimum of two years of related customer support experience
Ability to thrive in a high-volume, fast-paced contact center environment
Strong problem-solving skills, including ability to troubleshoot technical issues, diagnose root causes, research answers, and escalate cases when appropriate
Excellent written and oral communication skills to interact optimistically, clearly, and successfully with internal and external clients
Critical thinker who can proactively assess client needs and provide effective solutions
Reliable self-starter with strong multitasking abilities and excellent attendance
Diligent attention to detail and commitment to accurate documentation, record keeping, and data security
Positive attitude, respect for coworkers and customers, and ability to build warm working relationships
Ability to convey Procore’s culture and values (Openness, Optimism, Ownership) and adhere to ethical standards
Availability for on-site, full-time shift from 6:00 a.m. to 3:00 p.m. in Dublin office, with immediate start

Responsibilities

Acquire and maintain a thorough understanding of Procore’s business model, system, and technologies to educate customers and optimize their use of Procore’s software products and integrations
Troubleshoot technical issues, diagnose root causes, research, and find answers to customer questions using established resources
Partner with Procore SMEs and other departments to resolve complex customer problems and manage cases to resolution
Manage customer cases through a queue of telephone, chat, and email inquiries to deliver exceptional customer experiences and enable customers to achieve their goals
Deliver one-call resolutions to save customers time and resources
Adhere to key performance metrics, including schedule adherence, productivity, customer satisfaction, first-contact resolution, and attendance
Demonstrate consistent attention to detail, accurate documentation, record keeping, and data security
Build and maintain warm working relationships with clients and colleagues

Skills

Bilingual

Customer Support

Problem Solving

Communication

Technical Support

Software Troubleshooting

High-Volume Support

Procore Technologies

Construction management software for project efficiency

About Procore Technologies

Procore Technologies provides construction management software that helps streamline and improve the efficiency of construction projects. Its platform includes a variety of tools that assist with different stages of construction, such as prequalification, bid management, estimating, quality and safety management, design coordination, and Building Information Modeling (BIM). This software allows construction teams to enhance communication and visibility between field and office operations, which helps ensure projects are completed on time and within budget. Procore stands out from its competitors by offering a comprehensive all-in-one solution and personalized support services, including training and resources tailored to the specific needs of different clients. The company's goal is to be a trusted partner for construction professionals worldwide, enabling them to successfully manage their projects and adapt to industry trends.

Carpinteria, CaliforniaHeadquarters

2003Year Founded

$552.3MTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Professional Development Budget

Risks

Increased competition from new entrants like OpenSpace could challenge Procore's market position.

Dependency on FYLD integration may pose risks if FYLD's platform encounters issues.

Adoption challenges or technical issues with Procore AI Solutions could impact user satisfaction.

Differentiation

Procore offers a comprehensive suite covering all construction stages, from preconstruction to closeout.

The platform integrates BIM and AI solutions, enhancing project management and safety.

Procore's global reach with over 1,000,000 projects in 125 countries sets it apart.

Upsides

Procore's AI solutions aim to boost efficiency and safety in construction management.

The FYLD integration resulted in a 12% productivity gain, enhancing field-office connectivity.

Investment by LMR Partners LLP indicates strong confidence in Procore's growth potential.

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