Customer Success Manager
SamaSalary not specified
Full Time
Entry Level & New Grad
Bilingual Customer Success Business Consultant - Spain at Quantum Metric
Madrid, Community of Madrid, Spain
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, SaaSIndustries
Requirements
- Bilingual proficiency (Spanish and English implied for Spain-focused role)
- Ability to work remotely in a full-time capacity
- Experience or capability to serve as a digital expert for stakeholders from practitioners to executives
- Strong understanding of enterprise customer needs and digital challenges
- Skills in quantitative analysis to translate insights into action
- Alignment with company values of passion, persistence, and integrity
- Unique perspective and ability to uphold inclusive, diverse culture (not requiring all qualifications)
Responsibilities
- Drive strategic customer outcomes by owning a book of large enterprise accounts, acting as primary advisor on activation and business value realization, and achieving retention/renewal targets
- Deliver successful activation through designing and delivering use case-based training curriculum, advanced sessions, onsite workshops, executive briefings, workflow integrations, and tailored adoption strategies
- Build and facilitate monitoring solutions like dashboards, reports, and alerting to track digital experiences
- Surface actionable insights by identifying high-value digital optimization opportunities across digital and omni-channel experiences
- Provide data-driven recommendations to inform customer decision-making and digital strategy, contributing to KPI improvements
- Share customer wins and successes across the organization to foster knowledge sharing
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this position remote?
Yes, this is a full-time remote position as Quantum Metric is a remote-first company.
What is the company culture like at Quantum Metric?
Quantum Metric prioritizes happy people with a diverse and inclusive culture, offering coaching, training programs, regular company-wide events, seasonal challenges, local outings, and Employee Resource Groups for various backgrounds and experiences.
What are the key responsibilities of this role?
The role involves driving strategic customer outcomes by owning a book of large enterprise accounts, delivering successful activation through use case-based training, and ensuring customer adoption and retention of the Quantum Metric platform.
What skills or qualities does Quantum Metric value in candidates?
They value unique perspectives, all types of experience and education, and the ability to uphold values of passion, persistence, and integrity; candidates don't need to meet every qualification.
What is the salary or compensation for this role?
This information is not specified in the job description.
Quantum Metric
Continuous product design and customer insights platform
About Quantum Metric
Quantum Metric focuses on Continuous Product Design, which helps organizations understand and prioritize the needs of their customers. The platform gathers insights from a significant portion of internet users, allowing businesses in sectors like retail, travel, financial services, and telecommunications to make informed decisions. By promoting a customer-centric approach, Quantum Metric enables teams to quickly align on what customers want and discover valuable opportunities for improvement. Unlike many competitors, Quantum Metric emphasizes real-time insights and collaboration between business and technology teams. The company's goal is to enhance customer experiences and drive value for its clients through a subscription-based model.
Colorado Springs, ColoradoHeadquarters
2015Year Founded
$221.8MTotal Funding
SERIES_BCompany Stage
Data & Analytics, Consumer SoftwareIndustries
201-500Employees
Benefits
Flexible work environment
PTO plan
Health insurance
WFH + Internet Stipend
Growth opportunities
Equity + 401(k) matching
Risks
Market saturation from AI-driven analytics platforms could reduce differentiation.
Flexible payment options may shift focus from Quantum Metric's core services.
Competitive pressure from Alibaba and E-Mart partnership may impact retail clients.
Differentiation
Quantum Metric is a pioneer in Continuous Product Design, focusing on customer needs.
Felix AI offers real-time session summarization, enhancing digital customer experience.
Quantum Metric captures insights from 29% of the world's internet users.
Upsides
Increased focus on AI-driven analytics tools enhances customer experience.
Quantum Metric's new product suite improves digital decision-making.
Growing online shopping trends boost demand for digital platforms.
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