Bilingual Customer Service Agent at Stryker

Hamilton, Ontario, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Post-Secondary Education
Two years’ experience working in a call center/customer service environment
Bilingualism (Fluent in both French and English, to include writing and speaking)
Preferred: Experience in the medical field

Responsibilities

Respond professionally to customer inquiries via phone and CRM regarding orders, pricing, returns, and general support
Research and resolve order and invoice discrepancies using critical thinking and problem-solving skills
Accurately process various order types (direct sale, consignment) via phone, email, and EDI, and confirm receipt with customers
Proactively manage open sales orders to ensure timely shipments and clear communication
Collaborate cross-functionally with teams like Sales, Finance, Distribution, and Technical Service to provide seamless support
Maintain accurate records in CRM and ERP systems, and document customer interactions and feedback to support service improvements
Monitor Customer Service KPIs and participate in continuous improvement initiatives and system integrations
Support administrative tasks, including reporting, reception backup, and ad hoc projects as assigned
Process orders for materials or merchandise from sales staff or direct customer contact
Maintain customer files with sales contracts and other information
Give price quotations, complete order sheets, and check the price and quantity of each item listed
Distribute order sheets to respective departments, and coordinate with departments regarding order status, shipping dates, prices, product availability and back orders

Skills

Key technologies and capabilities for this role

BilingualCustomer ServiceCRMERPEDIOrder ProcessingProblem SolvingInvoice ManagementSales Orders

Questions & Answers

Common questions about this position

What is the work schedule and flexibility for this role?

The position is full-time with a hybrid schedule from Monday to Friday, 9:30 AM to 6:00 PM EST, requiring 2 days in the office at 2 Medicorum Place, Waterdown, ON.

What are the required qualifications for this position?

Candidates need post-secondary education, two years of experience in a call center or customer service environment, and bilingual fluency in French and English (including writing and speaking). Experience in the medical field is preferred.

Is travel required for this Bilingual Customer Service Agent role?

No travel is required, with a travel percentage of 0%.

What salary or compensation does this position offer?

This information is not specified in the job description.

What makes a strong candidate for this customer service role at Stryker?

Strong candidates will have post-secondary education, two years of call center or customer service experience, and fluent bilingual skills in French and English. Preferred candidates bring medical field experience, and internal Stryker applicants with equivalent education, experience, and performance will be considered.

Stryker

Develops and manufactures medical devices and equipment

About Stryker

Stryker develops and manufactures medical devices and equipment aimed at improving patient care and surgical efficiency. Their products include surgical tools, neurotechnology devices, and orthopedic implants, which are sold directly to hospitals and clinics. Stryker stands out from competitors by focusing on high-quality products and a commitment to advancing healthcare solutions. The company's goal is to enhance the overall healthcare experience for both patients and medical professionals.

Kalamazoo, MichiganHeadquarters

1941Year Founded

$423.3MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Medical & prescription plans

Supplemental health benefits

Flexible Spending accounts

Employee Assistance Program

Short-term & long-term disability

Tuition reimbursement

401(k) plan

Employee Stock Purchase Plan

Risks

Integration challenges from acquisitions may strain Stryker's resources.

Rapid tech advancements risk obsolescence of Stryker's current products.

Regulatory scrutiny on acquisitions could delay Stryker's market entry.

Differentiation

Stryker's acquisitions enhance its minimally invasive surgical solutions portfolio.

Entry into the peripheral vascular segment diversifies Stryker's market presence.

Stryker's focus on AI integration boosts diagnostic accuracy and operational efficiency.

Upsides

Growing demand for minimally invasive solutions aligns with Stryker's strategic acquisitions.

The orthopedic implants market growth benefits Stryker's expanding product line.

Stryker's acquisition of Inari Medical positions it in a high-growth vascular market.

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