Customer Experience Agent
WhatNotSalary not specified
Full Time
Entry Level & New Grad, Junior (1 to 2 years)
Bilingual Customer Experience Specialist (French & English speaker - Fully remote) at Too Good To Go
Toronto, Ontario, Canada
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Food Waste Reduction, Sustainability, Consumer TechnologyIndustries
Requirements
- Previous experience in customer service, preferably in contact or call centre
- Fully written and verbal proficiency in English and French, to communicate with users and partners across Canada
- Based in Ontario
- Comfortable working towards KPIs and performance targets, with a strong focus on delivering great customer outcomes
- Open to feedback and coaching, and see them as opportunities to learn, grow, and deliver even better experiences for our customers
- Previous experience working with CRMs Zendesk & Salesforce will be a plus
- A team player who loves helping others, building positive relationships and resolving conflicts with our users and partners
- Likes being part of a fast-paced dynamic environment and engaging with customers and business partners
- Detail-oriented and stays focused even when handling repetitive tasks
- Passion for social and environmental impact, with sustainability shining through in professional and personal experiences
- Previous experience working in a marketplace or the Food Industry will be a plus
Responsibilities
- Be the main point of contact for customers and partners, ensuring outstanding customer/partner support by answering inquiries through email, chat, and phone
- Answer all questions through SSMM tools (such as Facebook, App Store, Play Store, and Trustpilot)
- Handle priority situations (urgent cases) and contact stores proactively when necessary
- Execute processes to encourage, inspire, and empower partners and consumers towards more sustainable behaviour
- Follow a predefined schedule that ensures consistent coverage across support channels, with punctuality and adherence to assigned shifts
- Embody the philosophy and tone of the brand as the best ambassador
- Collaborate closely with other teams to spot challenges early and enhance efficiency
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this position remote?
Yes, this is a fully remote position.
What languages are required for this role?
Full written and verbal proficiency in English and French is required to communicate with users and partners across Canada.
What is the location requirement for this job?
Candidates must be based in Ontario.
What experience is needed for this customer experience specialist role?
Previous experience in customer service, preferably in contact or call centre, is required. Experience with CRMs like Zendesk and Salesforce is a plus.
What are the working hours for this position?
The position requires availability from Monday to Friday, from 9 am to 5:30 pm.
Too Good To Go
Mobile app for purchasing surplus food
About Too Good To Go
Too Good To Go focuses on reducing food waste by connecting consumers with local stores and restaurants through a mobile app. The app allows users to purchase surplus food at discounted prices, making it an affordable option for meals while helping businesses minimize waste and generate revenue from unsold inventory. The company operates on a commission-based model, earning a fee for each transaction made through its platform. This not only benefits consumers and businesses economically but also has a positive environmental impact by reducing food waste. With a global presence, Too Good To Go serves a diverse clientele across Europe and North America, enhancing visibility for participating businesses and attracting new customers.
Copenhagen, DenmarkHeadquarters
2016Year Founded
$73.2MTotal Funding
CONVERTIBLECompany Stage
Food & Agriculture, Consumer SoftwareIndustries
1,001-5,000Employees
Benefits
Health Insurance
Hybrid Work Options
Paid Vacation
Unlimited Paid Time Off
Risks
Increased competition from startups like SIRPLUS entering the market.
Economic pressures may lead consumers to prioritize cheaper alternatives.
Potential burnout in the startup environment could impact productivity.
Differentiation
Too Good To Go partners with major retailers like Whole Foods Market.
The app offers a unique commission-based model benefiting both consumers and businesses.
It leverages AI to optimize food management and reduce waste.
Upsides
Collaborations with Whole Foods expand its reach in the U.S. market.
AI solutions enhance operational efficiency and profitability.
Growing consumer interest in sustainability boosts demand for its services.
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