Job Description

Salary: [Not Specified] Location Type: [Not Specified] Employment Type: [Not Specified]

About Cision

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.

Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.

Empower your impact at Cision. Be seen, be understood, be you.

Position Overview

This job receives, formats, and processes client press releases to distribute to the media and other recipients accurately and in a timely manner, while ensuring company standards and objectives are met.

Key Responsibilities

• Orchestrates and executes the efficient processing of client press releases, including:
  • Receiving and validating content to ensure compliance with content acceptability guidelines.
  • Formatting pictures and videos.
  • Validating hyperlinks.
  • Editing/modifying press releases on the website (CMS) in English and French.
• Disseminates press releases to the media via Canada Newswire distribution networks.
• Posts press releases on various platforms, including social media sites.
• Coordinates international distribution of press releases with international affiliates.
• Acts as the point of contact for clients requesting distribution and translation services, providing advice as appropriate (e.g., SEO counseling).
• Dispatches and assigns client requests to the CCS team based on priority level (rotating basis).
• Assists in onboarding/training new clients on the Online Member Centre platform (after-hours support).
• Partners with internal stakeholder teams to mitigate and resolve customer service challenges.
• Performs other duties as required.

Requirements

Qualifications:

• High school diploma (or equivalent) plus a recognized post-secondary certificate in Journalism, Writing, Communications/PR, or a related field is required.
• Minimum of 1 year of experience in customer service and/or coordination is required.
• Some experience in an editing role and an understanding of the Canadian media landscape are preferred.
• Basic knowledge of media communication, such as earned, owned, and paid media.
• Working knowledge of MS Office (including Excel, Word, and Outlook) and basic knowledge of a CRM.
• Basic knowledge of HTML, Acrobat, and Photoshop is an asset.
• Strong attention to detail, customer service, and interpersonal skills are required.
• Strong ability to perform tasks under pressure with tight deadlines.
• Solid oral and written communication skills, with in-depth knowledge of grammar to edit press releases.
• Sales experience/training is an asset.
• Fluent in both English and French (asset in Toronto).

About Cision (Company Information)

As a global leader in PR, marketing, and social media management technology and intelligence, Cision helps brands and organizations to identify, connect, and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics, and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA, and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation, and achieving long-term success.