Content Editor

Employment Type: [Not Specified] Location Type: Remote (PST working hours required) Compensation Range: $40-$42/hr

Position Overview

We are seeking a talented Content Editor to join our enterprise tech client’s product experience team. This role focuses on crafting and refining customer-facing self-help content for their product suite. You will be instrumental in ensuring our customers receive accurate and effective solutions.

Responsibilities

• Review and fine-tune self-help customer-facing content created by SPMs/Service Principals.
• Build support abilities for authors, including troubleshooting products for their articles and utilizing solution product tools.
• Define and execute roadmaps for internal and external facing services and experiences to provide accurate and effective customer solutions.
• Design and execute programs across 250+ services to increase adoption of new features and improve the quality of created solutions.
• Demonstrate a strong understanding of the brand and style guidelines for communicating effectively with customers in a technical manner.
• Own the definition, tracking, and reporting of supportability KPIs.
• Write technical materials, such as equipment materials, appendices, or operating and maintenance instructions.
• Organize, edit, and maintain technical records and files.

Requirements

• Overall Experience: 5-7 years of experience in the field.
• Education: Bachelor's degree in a technical field such as Computer Science, or English, Journalism, or Communications.
• Technical Support & Documentation: Must have experience in technical support, documentation knowledge, product support, or supportability.
• Tools & Collaboration:
  • 5+ years of experience with Azure DevOps (basic ADO skills).
  • 5+ years of experience with Microsoft Teams & GitHub for collaboration.
• Writing Skills: 5+ years of experience with Technical writing and copywriting.

Work Environment

• The role consists of approximately 75% independent work, 10% office hours meetings, and 20% collaboration with editors, authors, and teammates.

About the Company

We are a team of analysts, creators, designers, doers, dreamers, explorers, geeks, hipsters, leaders, learners, renegades, seekers, strategists, and visionaries who believe we are better together. We are committed to crafting a better future and are always looking for creative people who care.

We offer:

• A culture that embraces work-life balance.
• A commitment to learning and advocacy across the globe, valuing diversity to strengthen our impact.
• A comprehensive benefits package effective Day 1, including health, vision, and dental insurance, FSAs, pet insurance discounts, PTO, paid holidays, and more.
• Encouragement for innovation and experimentation.
• Emphasis and rewards for collaboration.
• A remote work environment. Our interviewing and onboarding process will remain virtual to safeguard employee health.

Learn more about us: https://www.designit.com/

Company Culture Note: We have a strict no jerk policy.

Equal Opportunity: Designit is committed to ensuring that all candidates have an equal opportunity to be considered for employment. Please let us know if you require any reasonable accommodation to participate in the job application or interview process.