Bilingual Licensed Telesales Agent -
Devoted Health40,000 - 60,000 USD/year
- Full Time
- Entry Level & New Grad, Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, PharmacyIndustries
Requirements
Candidates must possess a Resident State Pharmacy Technician License or National Pharmacy Technician Certification, and the ability to speak both English and Spanish fluently, demonstrated through language proficiency testing as outlined by Humana. Applicants will be required to pass the Interagency Language Rating (ILR) test. Applicants should have applied knowledge of insurance processing, customer service, or call center processes and practices, as well as high-speed internet and phone access (minimum 20Mbps) and a dedicated workspace.
Responsibilities
The Bilingual Clinical Programs Pharmacy Technician will educate members on alternative medications and cost savings opportunities, handle inbound and outbound calls, drive health awareness through Rx Education, and work remotely in a call center capacity. They will also communicate with members regarding prescription savings and potentially travel to Humana offices for training or meetings as needed, while maintaining flexibility to work any hours between 8:00am-7:00pm EST and holidays/weekends and overtime.
Skills
Bilingual (English and Spanish)
Pharmacy Technician License or Certification
Customer Service
Call Center Operations
Insurance Processing
Communication Skills
Problem Solving
Telephonic Skills
Internet and Phone Proficiency
Humana
Health insurance provider for seniors and military
About Humana
Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.
Key Metrics
Louisville, KentuckyHeadquarters
1961Year Founded
IPOCompany Stage
Social Impact, HealthcareIndustries
10,001+Employees