Bilingual Call Center Associate

Fairfield, New South Wales, Australia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Consumer Software, Social ImpactIndustries

Requirements

Candidates should have at least 1 year of experience in a call center or client service role. Bilingual proficiency in English and Spanish is required to effectively support diverse clients. Strong communication skills, dependability, and a positive attitude are essential. Candidates must demonstrate the ability to stay organized while handling multiple inquiries and delivering high client satisfaction. Availability to work on-site full-time in the Fairfield, CA office is necessary.

Responsibilities

The Bilingual Call Center Associate will respond to client inquiries through phone, email, and text, delivering accurate and clear communication. They will assist bilingual clients in English and Spanish to fully utilize Promise's services. The associate will escalate complex issues to the appropriate teams for swift resolution and inform clients about special relief programs, assisting them through the application process. Additionally, they will maintain detailed records of client interactions to ensure consistent, high-quality service.

Skills

Communication

Spanish

English

Client Service

Call Center

Problem Solving

Record Keeping

Promise

Software solutions for government-citizen interactions

About Promise

Promise offers software solutions that improve how governments interact with their citizens, focusing on aid distribution and rebate systems. Their technology helps identify vulnerable community members and streamline income verification, increasing access to benefits while reducing fraud. The PromisePay Platform provides affordable payment options for low-income households facing public services debt. The company aims to create a respectful and efficient relationship between governments and citizens, ensuring everyone can access necessary resources.

Oakland, CaliforniaHeadquarters

2017Year Founded

$46.8MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Government & Public Sector, Social ImpactIndustries

51-200Employees

Risks

Competition from fintech companies could erode Promise's market share.

Changes in government policies may impact demand for Promise's services.

Economic downturns could reduce funding for programs Promise supports.

Differentiation

Promise partners with utilities and government agencies for flexible payment options.

The company uses advanced technology for quick and reliable income verification services.

Promise's solutions are SOC 1, SOC 2, and PCI-DSS compliant, ensuring high security.

Upsides

Increased adoption of digital payment solutions boosts demand for PromisePay.

AI-driven outreach methods enhance customer engagement in the public sector.

Focus on data privacy aligns with Promise's security compliance, increasing client trust.

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