Bilingual Sleep Coach (Call Center Agent)
WellSky- Full Time
- Entry Level & New Grad
Candidates should have at least 1 year of experience in a call center or client service role. Bilingual proficiency in English and Spanish is required to effectively support diverse clients. Strong communication skills, dependability, and a positive attitude are essential. Candidates must demonstrate the ability to stay organized while handling multiple inquiries and delivering high client satisfaction. Availability to work on-site full-time in the Fairfield, CA office is necessary.
The Bilingual Call Center Associate will respond to client inquiries through phone, email, and text, delivering accurate and clear communication. They will assist bilingual clients in English and Spanish to fully utilize Promise's services. The associate will escalate complex issues to the appropriate teams for swift resolution and inform clients about special relief programs, assisting them through the application process. Additionally, they will maintain detailed records of client interactions to ensure consistent, high-quality service.
Software solutions for government-citizen interactions
Promise offers software solutions that improve how governments interact with their citizens, focusing on aid distribution and rebate systems. Their technology helps identify vulnerable community members and streamline income verification, increasing access to benefits while reducing fraud. The PromisePay Platform provides affordable payment options for low-income households facing public services debt. The company aims to create a respectful and efficient relationship between governments and citizens, ensuring everyone can access necessary resources.