Bilingual Call Center Associate at Promise

Fairfield, New South Wales, Australia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Consumer Software, Social ImpactIndustries

Skills

Key technologies and capabilities for this role

CommunicationSpanishEnglishClient ServiceCall CenterProblem SolvingRecord Keeping

Questions & Answers

Common questions about this position

What is the salary for the Bilingual Call Center Associate position?

This information is not specified in the job description.

Is this a remote position, or do I need to work onsite?

This is an onsite full-time position based in Fairfield, CA, requiring availability to work in the office.

What skills and experience are required for this role?

You need at least 1 year of experience in a call center or client service role, bilingual proficiency in English and Spanish, strong communication skills, dependability, a positive attitude, and the ability to stay organized while handling multiple inquiries.

What is the company culture like at Promise?

Promise treats people facing financial difficulties with respect and dignity, promotes diversity and inclusion, and employs experts from leading companies like Palantir, Google, and Stripe.

What makes a strong candidate for this Call Center Associate role?

Strong candidates have at least 1 year of call center or client service experience, are bilingual in English and Spanish, demonstrate strong communication, dependability, a positive attitude, and organizational skills in a fast-paced environment.

Promise

Software solutions for government-citizen interactions

About Promise

Promise offers software solutions that improve how governments interact with their citizens, focusing on aid distribution and rebate systems. Their technology helps identify vulnerable community members and streamline income verification, increasing access to benefits while reducing fraud. The PromisePay Platform provides affordable payment options for low-income households facing public services debt. The company aims to create a respectful and efficient relationship between governments and citizens, ensuring everyone can access necessary resources.

Oakland, CaliforniaHeadquarters

2017Year Founded

$46.8MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Government & Public Sector, Social ImpactIndustries

51-200Employees

Risks

Competition from fintech companies could erode Promise's market share.

Changes in government policies may impact demand for Promise's services.

Economic downturns could reduce funding for programs Promise supports.

Differentiation

Promise partners with utilities and government agencies for flexible payment options.

The company uses advanced technology for quick and reliable income verification services.

Promise's solutions are SOC 1, SOC 2, and PCI-DSS compliant, ensuring high security.

Upsides

Increased adoption of digital payment solutions boosts demand for PromisePay.

AI-driven outreach methods enhance customer engagement in the public sector.

Focus on data privacy aligns with Promise's security compliance, increasing client trust.

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