Bilingual Associate Host Success Manager at Turo

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Car Sharing, Marketplace, HospitalityIndustries

Requirements

Bilingual proficiency in English and French (spoken and written) — required
Excellent communication and interpersonal skills; comfortable leading conversations by phone, Zoom, or in person
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
A natural community builder who enjoys connecting people and fostering collaboration
Curious, empathetic, and solution-oriented approach to problem-solving
Proficiency with Google Workspace (Docs, Sheets, Slides) and CRM tools such as Kustomer or Salesforce
Willingness to travel occasionally for host events or market visits
Bachelor’s degree in Business, Communications, Marketing, or a related field
1 year of experience in customer success, community management, or operations (internships or part-time work count)

Responsibilities

Build trusted relationships with Turo hosts through proactive calls, email check-ins, and virtual or in-person meetings
Host monthly office hours and community roundtables to connect hosts, share insights, and strengthen engagement
Plan and execute community events in key markets (Toronto, Montreal, Vancouver, and Calgary) to connect with local hosts, celebrate milestones, and build belonging
Attend occasional in-person visits (IPVs) to better understand host operations and gather success stories to share across the community
Support hosts with data-driven coaching on pricing strategy, airport delivery setup, and listing optimization
Help improve marketplace quality by identifying opportunities for hosts to boost ratings, reduce cancellations, and align with Turo’s pricing recommendations
Track and follow up on host progress to ensure ongoing improvement in fulfillment rate, guest experience, and profitability
Act as the voice of the host within Turo, ensuring feedback and challenges are heard and addressed
Triage and escalate time-sensitive host issues (e.g., claims, trust & safety, or support delays) through defined protocols and service level agreements
Communicate empathetically and effectively to strengthen host trust and long-term engagement

Skills

Bilingual

Relationship Building

Host Engagement

Community Management

Event Planning

Data-Driven Coaching

Pricing Strategy

Listing Optimization

Turo

Peer-to-peer car sharing platform for rentals

About Turo

Turo operates in the peer-to-peer car sharing market, allowing private car owners to rent out their vehicles to others. Car owners can list their vehicles on Turo’s platform, where they set their own rental prices and availability. Renters can browse these listings, select a vehicle that meets their needs, and book it for a specific time. Turo facilitates the transaction by providing insurance coverage and customer support, ensuring a smooth experience for both car owners and renters. The company earns revenue by taking a percentage of the rental fee, which aligns its interests with those of its users. Turo stands out from competitors by offering a diverse range of vehicles, including everyday cars, luxury, and specialty options. The goal of Turo is to provide a flexible and cost-effective alternative to traditional car rental services, leveraging the sharing economy to connect car owners with renters.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$451.3MTotal Funding

POST_IPO_EQUITYCompany Stage

Automotive & Transportation, Consumer GoodsIndustries

1,001-5,000Employees

Risks

Negative incidents involving rented vehicles could damage Turo's reputation.

New competitors like ZEV co-op could capture market share with eco-friendly models.

Market volatility could impact Turo's IPO plans and investor confidence.

Differentiation

Turo offers a wide variety of vehicles, from everyday to luxury models.

The platform provides a cost-effective alternative to traditional car rental services.

Turo's commission-based model aligns its interests with users' successful transactions.

Upsides

Turo's partnership with United Airlines enhances customer acquisition and retention.

Expansion in Australia indicates potential for further international market penetration.

Winning the unitQ Quality Excellence Award highlights Turo's commitment to customer experience.

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