Benefits Associate, Operations - LATAM

Abu Dhabi, Abu Dhabi, United Arab Emirates

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HR Technology, SaaSIndustries

Requirements

The ideal candidate has experience in employee benefits, HR operations, or a similar administrative role, possessing strong customer service skills with clear written and verbal communication. Excellent attention to detail, organizational and time management skills are essential, along with comfort using tools like Zendesk, Notion, Slack, and Google Workspace. The ability to learn new systems quickly, demonstrate empathy and professionalism, and a solution-oriented, collaborative mindset are also required.

Responsibilities

The Benefits Associate will respond to employee and client queries regarding benefits via Zendesk and email, providing clear and empathetic support on topics such as plan details, enrollment, claims, and billing. Responsibilities include escalating complex issues, accurately handling benefits data, supporting enrollment and changes, assisting with invoice audits, and maintaining invoice tracking datasets. The role also involves collaborating cross-functionally with various teams, supporting audits and data quality reviews, tracking and escalating exceptions, maintaining internal documentation, and suggesting improvements to FAQs and support articles.

Skills

Benefits Administration

HR Operations

Customer Service

Communication

Attention to Detail

Organization

Time Management

Zendesk

Notion

Slack

Google Workspace

Remote

Global employment platform for payroll management

About Remote

Remote.com is a global employment platform that helps businesses hire, manage, and pay employees in various countries. It simplifies international human resources tasks such as compliance, payroll, and benefits management, allowing companies to focus on their core operations. Remote.com stands out by prioritizing data security with ISO27001 certification and SOC 2 compliance, while offering a flexible pricing model that reduces manual work. The company's goal is to provide a comprehensive solution for efficiently managing international talent.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$482.5MTotal Funding

SERIES_CCompany Stage

Consulting, CybersecurityIndustries

5,001-10,000Employees

Benefits

Remote Work Options

Unlimited Paid Time Off

Flexible Work Hours

Paid Parental Leave

Mental Health Support

Stock Options

Professional Development Budget

Home Office Stipend

Company Social Events

Risks

AI-powered HR platforms like Borderless AI could threaten Remote's market share.

Competitors like Deel show rapid growth, indicating a highly competitive market.

Stablecoin payments trend could pose a risk if Remote doesn't adapt quickly.

Differentiation

Remote offers a unified platform for managing global payroll and compliance.

Remote's ISO27001 and SOC 2 certifications ensure high standards of data security.

Remote Global Benefits simplifies multi-country health insurance management with Kota's integration.

Upsides

Remote's stablecoin payments feature addresses demand for flexible international contractor payments.

Remote's entry into Japan expands its reach in high-demand international employment markets.

The global payroll solutions market is projected to reach $10.5 billion by 2030.

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