Behavioral Health Field Care Manager

About the Role

Employment Type: Full time

Become a part of our caring community and help us put health first. The Field Care Manager, Behavioral Health 2 assesses and evaluates member's needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Field Care Manager, Behavioral Health 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

Position Responsibilities

The Field Care Manager, Behavioral Health (Care Manager, Behavioral Health) employs a variety of strategies, approaches and techniques to manage a member's physical, environmental and psycho-social health issues. Identifies and resolves barriers that hinder effective care.

• Performs telephonic and face to face assessments and evaluations of the member’s needs and requirements to achieve and/or maintain an optimal wellness state by guiding members/families toward the appropriate resources for the care and overall wellbeing of the member.
• Ensures member is progressing towards desired outcomes by continuously monitoring care through assessments and/or evaluations.
• Creates member care plans.
• Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.
• Collaborates with providers and community services to promote quality and cost-effective outcomes.
• Ensures the delivery of needed services/supports for Behavioral Health, Physical Health, Social Determinant of Health and value-added benefits.
• Coordinates across the transdisciplinary care team (at a minimum the PCP) and transitions of care.
• Submits incident reports.

Use your skills to make an impact.

Required Qualifications

Field Care Manager, Behavioral Health must meet one of the following:

• An active, unrestricted LA Licensed Masters Clinical Social Worker (LCSW)
• OR LA Licensed Professional Counselor (LPC)
• OR LA Licensed Marriage Family Therapist (LMFT)
• OR LA Licensed Addiction Counselor (LAC)
• OR Active, unrestricted Louisiana Registered Nurse (RN) license with at least three years of experience in behavioral health.

Field Care Manager, Behavioral Health must meet all of the following:

• 2+ years or more of experience working as a behavioral health professional.
• Experience with behavioral change, health promotion, coaching and/or wellness.
• Proficiency with Microsoft Office Programs, e.g. Word, Excel & PowerPoint, shared systems, troubleshoot and resolve general technical issues.
• Must reside and perform work in the state of Louisiana.

Preferred Qualifications

• Experience supporting patients telephonically.
• Experience working in Community Mental Health or as part of a crisis response team or Assertive Community Treatment (ACT) team, and substance use disorder treatment.
• Experience working with both children and adults.
• Bilingual (English/Spanish) - Language Proficiency Assessment will be performed to test fluency in reading, writing and speaking in both languages.

Travel

• 2 positions are open - One to cover Region 4 & 6 and the other to cover Region 7.
• Could be up to 75% in Region’s 4, 6 & 7 in the state of Louisiana.
• This position will require a minimum of 75% travel in the State of Louisiana in your assigned territory.
• Must have a Valid driver’s license with reliable transportation and the ability to travel within the state, as required.
• This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,000 limits.

Work At Home Requirements

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload