Care Manager - Behavioral Health
HumanaFull Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Candidates must reside in Illinois within a 2-hour driving distance of the Downer's Grove office for in-person meetings. Advanced clinical judgment and critical thinking skills are necessary for assessing, planning, implementing, coordinating, and monitoring care. The ability to speak with medical and behavioral health professionals to influence appropriate member care is required, along with influencing and motivational interviewing skills.
The Clinical Case Manager, Behavioral Health, is responsible for telephonic assessment, planning, implementing, and coordinating care management activities with members to ensure their medical and behavioral health needs are met and to enhance their overall wellness. They will develop proactive courses of action, conduct comprehensive assessments of member needs, and apply clinical judgment to strategies designed to reduce risk factors and address complex clinical and social indicators. The role involves crisis intervention and follow-up, interpreting criteria and guidelines, serving as a point of contact for members, consulting with staff and providers, presenting cases at conferences, and collaborating with interdisciplinary care teams. This includes identifying and escalating quality of care issues.
Comprehensive pharmacy and healthcare services
CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.