Banking and Payments Operations Senior Manager at Credit Karma

Charlotte, North Carolina, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, Banking, PaymentsIndustries

Requirements

Experience in banking and payments operations, including deposits, payments, fund movement, transaction processing, ACH, RTP, Check, Wires, and payment investigations
Strong knowledge of federal and state regulations (e.g., CFPB, FDIC, NACHA, FinCEN)
Ability to partner cross-functionally with Product, Engineering, Member Success, Deposit Operations, Legal, Compliance, and Risk teams
Leadership skills to build, lead, and mentor a team of subject matter experts
Expertise in process development, SOPs, risk controls, workflow documentation, automation, and efficiency improvements
Proficiency in regulatory compliance, risk management, audits, and mitigation strategies
Skills in vendor management, performance standards, and continuous monitoring/optimization

Responsibilities

Partner with Product, Engineering, Risk, and Compliance teams to design and improve end-to-end processes for deposits, payments, and fund movement operations
Develop and maintain SOPs, risk controls, and workflow documentation for operational accuracy and compliance
Drive automation and efficiency in transaction monitoring, reconciliation, and exception handling
Establish roles, accountability, and performance standards for the Banking and Payments Operations function
Lead and mentor team members in transaction processing and payment operations; oversee vendor relationships for service levels and compliance
Ensure adherence to regulations, identify emerging changes, adjust operations, lead/support audits, and develop corrective actions
Serve as first line of defense for monitoring operational risks and driving mitigation
Collaborate with Internal Audit and Monitoring teams for data-driven oversight of metrics
Implement continuous improvement programs to enhance accuracy, speed, member experience, automation, and risk detection
Build and lead a team of experts, conduct one-on-ones, align objectives, coach for performance, facilitate execution, listen to feedback, support changes/resources, and foster professional/personal development
Acknowledge and commend team members

Skills

Key technologies and capabilities for this role

Banking OperationsPayments OperationsProcess DevelopmentSOPsRisk ManagementRegulatory ComplianceTransaction MonitoringReconciliationException HandlingAutomationWorkflow DocumentationCross-functional CollaborationOperational Excellence

Questions & Answers

Common questions about this position

What are the key responsibilities of the Banking and Payments Operations Senior Manager?

The role involves overseeing banking and payments operations, developing scalable processes, ensuring regulatory compliance, leading team development, managing vendor relationships, and driving continuous optimization.

Is this a remote position or does it require working from an office?

This information is not specified in the job description.

What salary or compensation is offered for this role?

This information is not specified in the job description.

What kind of team will I be working with in this role?

You'll work cross-functionally with Product, Engineering, Member Success, Deposit Operations, Legal, Compliance, Risk teams, and lead a centralized Banking and Payments Operations team handling transaction processing, ACH, RTP, Check, Wires operations, and payment investigations.

What experience or skills make a strong candidate for this position?

Strong candidates will have expertise in banking and payments operations, process development, regulatory compliance with bodies like CFPB, FDIC, NACHA, FinCEN, team leadership, vendor management, and driving operational efficiency and risk mitigation.

Credit Karma

Provides free credit scores and financial tools

About Credit Karma

Credit Karma provides financial tools and resources to help individuals improve their financial health. The platform offers free access to credit scores, credit monitoring, and personalized recommendations for credit cards and loans, including options for cars, homes, and personal financing. Users can track their credit progress and receive alerts about changes to their credit reports. Unlike many competitors, Credit Karma operates on a freemium model, allowing users to access a wide range of services at no cost while earning revenue through partnerships with financial institutions. The company's goal is to empower its members to achieve their financial goals by providing helpful resources and fostering a sense of ownership and progress in their financial journeys.

Oakland, CaliforniaHeadquarters

2007Year Founded

$358MTotal Funding

ACQUISITIONCompany Stage

Fintech, Cybersecurity, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

401(k) Retirement Plan

Commuter Benefits

Wellness Program

Paid Vacation

Paid Sick Leave

Education Perks

Risks

Increased competition from Walmart-backed FinTech One could challenge Credit Karma's market share.

Integration challenges from Zendrive acquisition may distract from Credit Karma's core objectives.

Intuit's AI advancements could overshadow Credit Karma's financial tools and services.

Differentiation

Credit Karma pioneered free credit scores, setting it apart in personal finance.

The company offers a comprehensive suite of free financial tools and recommendations.

Credit Karma's freemium model generates revenue through partnerships with financial institutions.

Upsides

Credit Karma's acquisition of Zendrive enhances its mobility risk intelligence offerings.

AI-driven financial assistants could inspire Credit Karma to develop personalized financial tools.

Growing digital solutions adoption by SMBs presents expansion opportunities for Credit Karma.

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