Backend Operations Support Engineer (Card) - Day/Night Shift at Crypto.com

Shenzhen, Guangdong Province, China

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Cryptocurrency, FintechIndustries

Requirements

Familiarity with payment card domain knowledge
Experience in DevOps, particularly with AWS, Kubernetes, and CI/CD pipelines
Solid experience in a Linux environment and relevant support tools
Familiar with monitoring systems and logging systems (e.g., Datadog, Sumologic, OpenTelemetry)
Experience with GitOps with ArgoCD is a plus
Experience with shell scripting, Ruby, Golang and SQL technologies is a plus
Strong analytical skills and the ability to proactively identify issues before they escalate
Detail-oriented with strong ownership of work and the ability to multitask

Responsibilities

Engage in requirements analysis, system design, and undertake part of the development work within the technical team
Write and refine integration tests to ensure the robustness and reliability of the software
Build close relationships with different operation teams to continuously improve operation efficiency
Act as the primary technical contact for resolving issues encountered by the Crypto.com Card project in production
Troubleshoot and root cause analysis of issues, and implement effective solutions
Participate in the daily work of the CS team; actively receive and handle user issues, and address their requirements promptly
Demonstrate a comprehensive understanding of all upstream and downstream business services related to derivatives trading, including onboarding, pricing and trading, to quickly analyze and locate problems
Actively solve problems encountered or coordinate with relevant teams to promote problem-solving
Regularly organize and analyze encountered problems, transform them into business requirements, and submit them to the Project Manager (PM) and developers (dev) to improve and optimize products
Collaborate with the SRE team to formulate reasonable monitoring and alerting mechanisms
Leverage monitoring tools and techniques to identify potential issues in the production environment as early as possible to prevent system failures
Provide system upgrade and optimization plans to enhance system performance and reliability
In the event of a system failure, coordinate with the infra team, SRE team, and other relevant teams to identify and troubleshoot the problem, aiming to minimize downtime and the impact on users
Requires flexibility to work shifts covering both Asia and EST timezones, including day/night shifts, based on operational needs

Skills

Key technologies and capabilities for this role

System DesignIntegration TestingTroubleshootingRoot Cause AnalysisMonitoringAlertingSREBackend Development

Questions & Answers

Common questions about this position

What is the salary for this Backend Operations Support Engineer role?

This information is not specified in the job description.

Is this position remote or does it require office work?

The location type is flexible for Asia and EST timezones.

What skills are required for this role?

Required skills include familiarity with payment card domain knowledge, experience in DevOps with AWS, Kubernetes, and CI/CD pipelines, solid experience in Linux environments, and familiarity with monitoring and logging systems like Datadog, Sumologic, and OpenTelemetry. Experience with GitOps using ArgoCD, shell scripting, Ruby, Golang, and SQL is also beneficial.

What are the shift requirements for this position?

The role requires flexibility to work shifts covering both Asia and EST timezones, including day/night shifts based on operational needs.

What makes a strong candidate for this Backend Operations Support Engineer position?

Strong candidates will have hands-on experience in DevOps tools like AWS and Kubernetes, payment card domain knowledge, Linux support expertise, and familiarity with monitoring systems, along with the ability to troubleshoot production issues and collaborate across teams.

Crypto.com

Cryptocurrency trading and financial services platform

About Crypto.com

Crypto.com provides a platform for trading and managing cryptocurrencies, catering to over 100 million customers worldwide. Users can buy, sell, and store various cryptocurrencies while benefiting from services like transaction processing and card issuance. The platform generates revenue primarily through transaction fees and premium services, ensuring a secure and user-friendly experience. What sets Crypto.com apart from its competitors is its strong focus on regulatory compliance, security, and privacy certifications, which builds trust among users. The company's goal is to accelerate cryptocurrency adoption, aiming to have 'Cryptocurrency in Every Wallet™' and to support builders and entrepreneurs in creating a more equitable digital ecosystem.

Central and Western District, Hong KongHeadquarters

2016Year Founded

$24.3MTotal Funding

SERIES_ACompany Stage

Fintech, Crypto & Web3Industries

5,001-10,000Employees