Customer Care Supervisor, PSA Vault
CollectorsSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Food and Beverage, HospitalityIndustries
Requirements
- 正社員としてチームマネジメント経験を2年以上（業種問わず）
- 美味しいコーヒーやフードに愛情と敬意を持ち、ゲストへの最高のおもてなしにやりがいを持つ
- どんな状況でも前向きでオープンにコミュニケーションを取ることができ、仲間を大切にする
- 相手に共感することの価値を理解し、行動する
- 自身の技術や知識を向上させるべく、日々努力を惜しまない
Responsibilities
- バリスタの育成に積極的に関わる
- カフェリーダーと協力した販促計画の立案及び実行
- カフェで起こった問題、クレームに対応し報告
- カフェで提供される商品全てについて知識を持ち、その提供クオリティに責任を持つ
- 美しい環境でスムーズに運営できるよう、クリンネスを行いチームをサポート
- 社内リソースを用いて、カフェの運営や環境に関する課題改善をチームリーダーと共に実行
- 発注やシフト作成・人材育成を含む、カフェ運営の一部業務を行う
- 自分自身の育成および開発プランの作成
- カフェリーダー（店長）と協力し、ホスピタリティカルチャーのリード、チームの構築、サステナブルなビジネスの推進
- 店舗運営をリードし全ての基準を設定し、常によくなるような提案を元にBLUE BOTTLE COFFEEのビジョンを推進
- バリスタのロールモデルとして美味しいコーヒーの提供
- カフェのリーダーシップチームの一員として、カフェ運営の向上に取り組む
Skills
Team Management
Shift Scheduling
Staff Training
Customer Hospitality
Problem Solving
Inventory Management
Promotion Planning
Blue Bottle Coffee
Specialty coffee roaster and retailer
About Blue Bottle Coffee
Blue Bottle Coffee specializes in roasting and selling high-quality coffee beans and brewing equipment, primarily in the United States. The company focuses on providing freshly roasted coffee, emphasizing single-origin beans that highlight unique flavors from specific regions. Customers can purchase products directly from the website or physical locations, and they also offer a subscription service for regular deliveries of coffee. This model allows Blue Bottle Coffee to cater to individual coffee lovers and specialty coffee shops while ensuring a steady revenue stream. Their commitment to quality and sustainable sourcing practices sets them apart from competitors in the specialty coffee market.
Oakland, CaliforniaHeadquarters
2002Year Founded
$132MTotal Funding
SERIES_CCompany Stage
Food & Agriculture, Consumer GoodsIndustries
501-1,000Employees
Benefits
Health, dental, and vision for eligible employees on day one
401(k)
Free drinks at any of our cafes and a complimentary bag of beans to take home each week
Discounts on any Blue Bottle food items and merchandise
Paid Time Off
Risks
Competitors like Diamond Brew threaten market share in instant coffee segment.
Cultural differences in Southeast Asia may impact brand acceptance.
New product introductions may alienate traditional Blue Bottle customers.
Differentiation
Blue Bottle offers single-origin beans for unique regional flavor profiles.
The company provides both direct-to-consumer sales and subscription services.
Blue Bottle emphasizes sustainable sourcing and high-quality, freshly roasted coffee.
Upsides
Expansion into Las Vegas and Singapore increases brand visibility and customer base.
Craft Instant Coffee aligns with growing instant coffee trend in Asia.
Collaboration with BTR Nation taps into functional foods trend for health-conscious consumers.
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