[Remote] Supervisor, Transitions of Care at Devoted Health

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

High school diploma or GED equivalent
Associate’s degree in a health-related field (optional)
Certification in healthcare (optional)
2+ years of healthcare administrative/office experience
Previous supervisory experience (optional)
Proficient in technology using evolving platforms

Responsibilities

Lead a team of TOC coordinators in serving as advocates for members
Manage a team of TOC coordinators and guide their work to take care of members during the transition of care episode
Connect with members, enable ancillary services, and follow-up communication
Participate in rounds/huddles and provide support to the team
Develop new workflows and job aids
Coach and manage performance of TOC coordinators
Attend and/or facilitate regular meetings with team members and leadership
Collaborate with leadership to develop the TOC program
Join cross-functional meetings to represent TOC coordination and share updates
Assist with monitoring team attendance and adherence to meetings/forums
Participate in recruiting and hiring process of new TOC Coordinators
Partner with the TOC trainer and DM education team in onboarding new TOC Coordinators
Manage TOC coordinator performance across key performance indicators
Provide oversight and support to TOC Coordinators
Process improvement: assist in design and implementation of new workflows, including job aid creation and facilitating trainings
Meet with Senior Manager regularly to discuss team performance and make recommendations for improvement

Devoted Health

Medicare Advantage plans with personalized support

About Devoted Health

Devoted Health provides Medicare Advantage plans aimed at simplifying and making healthcare more affordable for seniors aged 65 and older. Their plans include services like provider and pharmacy searches, prescription drug coverage, and preventive care rewards. Members pay premiums for these plans, and the company may also receive government payments for managing Medicare benefits. What sets Devoted Health apart from competitors is their high level of customer service, featuring Devoted Health Guides who assist members in navigating their healthcare options and addressing common issues with traditional insurance. Additionally, they promote preventive care through the Devoted Dollars program, which rewards members for engaging in health activities. The goal of Devoted Health is to create a more compassionate and accessible healthcare experience for its members.

Waltham, MassachusettsHeadquarters

2017Year Founded

$2,194.5MTotal Funding

SERIES_ECompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Comprehensive health plan

401(k) retirement plan

Generous vacation and holiday time

Lyra mental health resources

Time off to vote

Risks

Increased competition from Medicare Advantage providers like Clover Health and Oscar Health.

Potential regulatory changes affecting Medicare Advantage plans by CMS.

Rising healthcare costs could impact the affordability of Devoted Health's plans.

Differentiation

Devoted Health offers personalized assistance through Devoted Health Guides for member support.

The company emphasizes preventive care with its Devoted Dollars rewards program.

Devoted Health integrates virtual and in-home care with top local providers.

Upsides

Devoted Health raised $287 million in Series E funding in 2024.

The company expanded Medicare Advantage plans to eight new states in 2023.

Devoted Health achieved a 5-star Medicare Advantage rating in Ohio in 2023.

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