AVP of Process Improvement

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: [Not specified]

Humana is seeking a dynamic and results-oriented AVP of Process Improvement to lead our organization's journey towards operational excellence. Reporting directly to the VP, Operations, this role will be responsible for developing and implementing a comprehensive strategy to streamline processes, enhance efficiency, and drive continuous improvement across Medicaid markets. This role requires a strategic thinker with a proven track record of leading significant process transformation initiatives and fostering a culture of continuous improvement.

Responsibilities

• Strategic Leadership: Develop and execute a long-term process improvement strategy aligned with Medicaid’s strategic objectives. Identify key operational areas for improvement and prioritize initiatives based on potential impact and feasibility.
• Process Assessment and Analysis: Lead comprehensive assessments of existing business processes to identify bottlenecks, inefficiencies, and areas for optimization. Utilize methodologies such as Lean, Six Sigma, and Business Process Reengineering (BPR) to analyze current state and recommend future state improvements.
• Stakeholder Collaboration: Partner effectively with senior leadership across the organization to understand their operational challenges and collaboratively develop improvement solutions. Build strong relationships and foster buy-in for process changes.
• Methodology Development and Implementation: Establish and maintain a standardized framework for process improvement methodologies, tools, and techniques. Ensure consistent application of best practices across all initiatives.
• Capability Building: Develop and implement training programs to build process improvement capabilities within the department. Mentor and coach team members on process improvement methodologies and tools.
• Technology Integration: Use technology to intake, inventory and track progress on initiatives submitted to the Process Improvement department. Identify and evaluate opportunities to leverage technology and automation to enhance process efficiency and effectiveness. Collaborate with IT and other relevant departments on technology implementation.
• Subcontractor/Vendor Management: Manages subcontractor and vendor performance and delivery, communicates regarding day-to-day matters and monitors performance and corrective actions to ensure contract delivery.
• Culture of Continuous Improvement: Champion a culture of continuous improvement throughout the organization, encouraging employee involvement in identifying and implementing process enhancements.

Requirements

• Bachelor's degree in Business Administration, Management, or a related field.
• 10 plus years of progressive experience in process improvement, operations management, or a related field.
• 5 plus years in a senior leadership role.
• Proven track record of successfully leading and implementing significant process improvement initiatives with measurable results.
• Strong analytical and problem-solving skills with the ability to interpret data and draw meaningful conclusions.
• Exceptional communication, presentation, and interpersonal skills with the ability to influence and collaborate effectively at all levels of the organization.
• Demonstrated ability to lead and motivate teams and foster a culture of continuous improvement.

Preferred Qualifications

• Master’s degree
• Medicaid Experience
• Deep understanding and practical application of Lean, Six Sigma, and Business Process Reengineering (BPR) methodologies.

Travel

• Occasional travel to Humana's offices for training or meetings may be required.

Company Information

• Company: Humana
• Mission: To put health first, fostering a caring community.