Aushilfe (all genders) Zalando Outlet Düsseldorf at Zalando

Düsseldorf, North Rhine-Westphalia, Germany

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Retail, FashionIndustries

Requirements

Experience in retail or customer service is a plus, but not required
Fluent German language skills and a positive demeanor are essential
Ability to work effectively as part of a team
Energetic, creative, and open-minded

Responsibilities

Greet customers with a smile and provide helpful assistance
Contribute to a positive attitude and customer experience
Maintain a well-stocked and attractive store environment
Process transactions efficiently and accurately
Handle returns and exchanges promptly
Support the Fashion Service Team in creating a perfect shopping experience
Identify with Zalando and its goal of creating a more sustainable world

Skills

Key technologies and capabilities for this role

Customer ServiceRetail SalesTransaction ProcessingReturns HandlingStore StockingTeam CollaborationFluent German

Questions & Answers

Common questions about this position

Is this a remote position or onsite?

This is an onsite position at the Zalando Outlet in Düsseldorf.

How many hours per week is this role?

The role requires 9 hours per week.

What skills or experience are required for this position?

Fluent German language skills and a positive demeanor are essential, along with the ability to work effectively as part of a team. Experience in retail or customer service is a plus but not required.

What is the company culture like at Zalando?

Zalando values diversity and inclusion, welcoming applications from all genders, sexual orientations, ethnic identities, and more, with a vision to build an inclusive e-commerce ecosystem. They encourage focusing on qualifications over personal details.

What makes a strong candidate for this Aushilfe role?

Energetic, creative, and open-minded individuals with fluent German, a positive demeanor, and team-working ability stand out, even without prior retail experience.

Zalando

European online fashion retail marketplace

About Zalando

Zalando operates as a major e-commerce platform in Europe, focusing on fashion and lifestyle products. It allows customers to shop for a wide variety of clothing, shoes, and accessories from both established and emerging brands through its website and mobile app. The platform generates revenue by selling products directly to consumers and earning commissions from third-party sellers who list their items on Zalando. A key feature of Zalando is its commitment to providing a smooth shopping experience, which includes free delivery and returns, a large selection of products, and personalized recommendations. Zalando Plus, a premium membership program, offers additional benefits like faster shipping and exclusive deals. The company distinguishes itself from competitors by investing in technology and logistics to enhance customer satisfaction and streamline operations.

Berlin, GermanyHeadquarters

2008Year Founded

$149.8MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Paid Vacation

Hybrid Work Options

Company Equity

Professional Development Budget

Visa Support

Wellness Program

Risks

Acquisition of About You may strain financial resources and affect profitability.

Virtual Fitting Room may face technological challenges and user adoption issues.

Competition from Vestiaire Collective's AI advancements could threaten Zalando's market position.

Differentiation

Zalando offers a seamless shopping experience with free delivery and returns.

The company invests heavily in technology for efficient operations and customer satisfaction.

Zalando's wide selection includes both well-known and emerging fashion brands.

Upsides

Acquisition of About You could expand market share in European fashion e-commerce.

Virtual Fitting Room may reduce return rates and improve customer satisfaction.

Zalando Partner platform could enhance third-party seller experience and increase commission revenue.

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