Associate - Product Adoption at FreshBooks

Chennai, Tamil Nadu, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, SaaS, Customer ExperienceIndustries

Requirements

Minimum of 2-4 years’ experience in the software/tech industry
Experience in implementation of products like ServiceNow, Jira is must or working experience in these products
Basic front-end programming skills such as HTML5, Javascript, and Jquery
Basic understanding of the technology stack, and programming concepts
Understanding of integrations (REST APIs) with cloud systems
Ability to learn and understand the SAAS products
Fast learner and can pick up new technologies
Good communication skills and written skills
Willing to work in the US shift
Capable of working on a cross-functional team to solve business & tech problems
Understand the customer requirements and passion to provide solutions

Responsibilities

Taking ownership to onboard the customer by understanding the requirement and provide world class solutions
Share the best practices to customer
Provide product training to customer and Coordinate with the customer on User Acceptance Training
Taking ownership of customer issues reported and seeing problems through to Resolution
Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Document knowledge in the form of knowledge base tech notes and articles

Skills

Customer Onboarding

Product Training

Troubleshooting

Issue Resolution

Escalation Procedures

Knowledge Base Documentation

Customer Support

User Acceptance Training

FreshBooks

Cloud-based accounting software for businesses

About FreshBooks

FreshBooks provides cloud-based accounting software aimed at simplifying financial management for small to medium-sized businesses and self-employed professionals. The software allows users to efficiently track expenses, time, and invoices, making it accessible even for those without accounting experience. Users subscribe to the service with various pricing tiers, and they can take advantage of a 30-day money-back guarantee and an 80% discount for the first four months. FreshBooks stands out from competitors by offering a user-friendly interface and mobile accessibility, enabling users to manage their finances on the go. The company's goal is to help business owners and accountants streamline their financial processes, improve organization, and enhance client relationships.

Toronto, CanadaHeadquarters

2003Year Founded

$149.6MTotal Funding

DEBTCompany Stage

Consumer Software, FintechIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

401(k) Company Match

Stock Options

Unlimited Paid Time Off

Parental Leave

Home Office Stipend

Professional Development Budget

Risks

Increased competition from market leaders may impact FreshBooks' market share.

Dependency on Stripe's technology could pose risks if Stripe faces issues.

Economic downturns may threaten FreshBooks' subscription-based revenue model.

Differentiation

FreshBooks offers a user-friendly platform for non-accountants, simplifying financial management.

The company provides mobile-friendly solutions, catering to the rise of remote work.

FreshBooks' integration with Shopify enhances e-commerce capabilities for online businesses.

Upsides

FreshBooks' subscription model aligns with industry trends, boosting customer acquisition and retention.

The expansion of Stripe Connect features enhances FreshBooks Payments, improving payment processing.

AI-driven financial analytics tools can provide predictive insights, enhancing decision-making.

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