Associate Partner Success Manager at ConnectWise

Angeles City, Central Luzon, Philippines

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

Bachelor’s degree in related field or equivalent business experience
3+ years of relevant experience
Preferred: 2+ years of SaaS industry experience
Ability to manage projects and processes independently with limited supervision
Advanced knowledge of applicable work area
Ability to situationally adapt and understand new technology/processes as per partner requirements
Excellent interpersonal and communication skills
Possesses analytical, communication, and organizational skills
Technical acumen and business management skills
Strong knowledge of various business processes
Ability to quickly grasp and distinctly explain technological and business concepts
Knowledge of the IT Service Provider market and business
Effective at leading and facilitating executive meetings and workshops
Preferred: Working knowledge of ConnectWise products and platform features, capabilities, and best use

Responsibilities

Provides support to cross-functional teams, with a high attention to detail
Researches, analyzes, and documents findings
May coach and review the work of other team members
Ensures that partners derive maximum value from their investment in our products, utilize all their licenses, identify new opportunities, and collaborate with other ConnectWise stakeholders to ensure adoption and a successful renewal
Builds and nurtures relationships across accounts to solidify our partnership and commitment to the partner while penetrating the account deeper
Effectively networks within accounts to help partners achieve their objectives
Monitors partner usage data, health indicators, partner maturity scores, renewal dates, and growth opportunities and translates into strategies for success
Evangelizes the capabilities of products across the entire platform
Develops an understanding of typical business challenges faced by partners to address their needs
Identifies risks to the partner that inhibit their stated business goals
Acts as an escalation point to drive resolution in a timely, proactive manner

Skills

Customer Relationship Management

Account Management

Partner Success

Cross-functional Collaboration

Business Analysis

ROI Optimization

Stakeholder Engagement

Renewal Management

Leadership Alignment

Product Adoption

ConnectWise

Software platform for IT business management

About ConnectWise

ConnectWise provides a software platform designed for Technology Solutions Providers (TSPs) to manage their business operations effectively. The platform includes tools for business management, remote monitoring and management, remote access, and automation of quotes and proposals, as well as conducting cybersecurity risk assessments. It integrates with numerous key vendors, creating a comprehensive ecosystem that supports various IT sector clients in managing their as-a-service business models. Unlike many competitors, ConnectWise emphasizes community engagement through its network, The IT Nation, which promotes collaboration and knowledge sharing among users. The goal of ConnectWise is to empower TSPs to streamline their operations and enhance their service offerings while fostering an inclusive culture that values diverse contributions from its employees.

Tampa, FloridaHeadquarters

1982Year Founded

$569KTotal Funding

SEEDCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Remote Work Options

Risks

Leadership transition may lead to strategic shifts or instability.

Increased competition from companies like Liongard could impact market share.

Integration challenges with PowerDMARC and EasyDMARC may affect operations.

Differentiation

ConnectWise offers a comprehensive software platform for Technology Solutions Providers (TSPs).

The company integrates with hundreds of vendors, creating a robust ecosystem for users.

ConnectWise fosters a highly engaged community, known as The IT Nation.

Upsides

Growing demand for remote monitoring solutions supports ConnectWise's offerings.

The rise of cloud-based solutions aligns with ConnectWise's subscription revenue model.

Increased collaboration in the IT ecosystem benefits ConnectWise's integration strategy.

Land your dream remote job 3x faster with AI

Try Jobo Free