Associate Operations Manager, CloudKitchens - Nashville, TN at CloudKitchens

Nashville, Tennessee, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Delivery, Restaurant Technology, Cloud KitchensIndustries

Requirements

Field-based role in Nashville, TN, with daily site work and occasional remote work
Full-time availability

Responsibilities

Lead and train a dedicated facility team, handling scheduling, training, and performance management
Manage an efficient order fulfillment process and deliver excellent customer service
Manage a janitorial team; uphold cleaning and sanitation protocols, ensuring compliance with local health and safety regulations
Cultivate a positive and inclusive work environment, fostering teamwork and communication across teams and departments
Lead facility tours, proactively engage with restaurants for relationship building, and deliver the overall sales pitch
Develop and maintain internal relationships to set proper expectations with potential customers and seek value-added opportunities
Serve as the primary point of contact for restaurant partners, building and maintaining trusting relationships, and solving issues
Quarterback the onboarding process for new restaurant partners, including assistance with permits, online delivery platform setup, and launch strategy planning
Manage the overall partner experience, preventing churn, and extending partner lifecycle
Participate in planning sessions with management and peers, utilizing data to make decisions
Review and report KPI metrics to facility management and contribute to goal setting
Manage and report the facility P&L, understanding key drivers for achieving facility-level profitability
Conduct routine inspections and maintenance audits on HVAC units, refrigeration units, water heaters, and ice machines with training and support from subject matter experts
Perform general upkeep and handle minor repairs and maintenance; coordinate with external vendors for specialized services

Skills

Team Management

Training

Performance Management

Order Fulfillment

Customer Service

Janitorial Management

Health and Safety Compliance

Sales Pitch

Relationship Building

Facility Tours

Customer Support

Issue Resolution

CloudKitchens

Provides shared kitchen spaces for delivery-only restaurants

About CloudKitchens

CloudKitchens provides shared kitchen spaces specifically designed for delivery-only restaurants. These kitchens are fully equipped and allow restaurant operators to focus on food quality and employee satisfaction while alleviating the challenges of financing, construction, and maintenance. Clients, including national chains and local restaurants, can quickly open new kitchens, test various food concepts, and optimize delivery operations with minimal risk. The company charges rent for kitchen use and offers additional services, including proprietary technology that streamlines order management. CloudKitchens aims to support restaurant growth in the expanding food delivery market by providing a comprehensive solution that minimizes investment and maximizes efficiency.

Los Angeles, CaliforniaHeadquarters

2018Year Founded

$1,215.9MTotal Funding

LATE_VCCompany Stage

Food & AgricultureIndustries

201-500Employees

Benefits

Health Insurance

Hybrid Work Options

Performance Bonus

Risks

CloudKitchens faces lawsuits for discrimination and labor violations, affecting reputation.

Underutilized facilities and staff layoffs indicate potential operational inefficiencies.

Shift away from virtual kitchens by major brands could impact CloudKitchens' model.

Differentiation

CloudKitchens offers fully equipped shared kitchens for delivery-only restaurants.

The company provides proprietary technology for managing delivery orders efficiently.

CloudKitchens allows testing multiple food concepts from a single kitchen.

Upsides

CloudKitchens received significant investment from Microsoft, indicating confidence in its model.

Expansion into Sacramento and Houston shows growth potential in new markets.

Increased consumer interest in ghost kitchens due to desire to avoid social interaction.

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