Associate Manager - EU RD at Nielsen

Chennai, Tamil Nadu, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Market Research, Consumer Packaged Goods, Fast-Moving Consumer Goods, Data AnalyticsIndustries

Requirements

Bachelor’s or Master’s Degree
Minimum 8+ years experience in People Management
Experience with transition projects
Required Language: English (additional language skills an added bonus)
Strong communication and stakeholder management skills
Process-driven mindset

Responsibilities

Act as the main point of contact from operations to internal client services to lead and drive the operational design and delivery of client offering
Responsible for overall operations department quality performance monitoring, reporting, and analysis by driving ongoing focus and improvement in Right First Time delivery to contribute to client satisfaction
Lead a team of Data Processing Analysts
Act as front-facing point of contact for client database operational queries and ensure overall quality performance monitoring, reporting, and analysis in Right First Time delivery
Consistently work with other Operations Functions' leads within the country to manage projects and deliver on clients’ commitments
Participate in quality improvement plans such as Quality Walk, Quality Focus Meetings, Root Cause Analysis activities, and Operational Excellence programs
Work closely with Client Liaison management team to support the creation, monitoring, and execution of quality plans for strategic and hot spot clients
Proactively communicate with client/client services for any potential delays/risks based on information from Ops teams
Manage close links with Enablement team/leads to identify focus areas and ensure quality/delivery standards are achieved
Provide workload and timeline estimation by taking into consideration requirements of each upstream activity
Represent respective operations function in discussions with other NOC and in-market stakeholders
Plan and control resource allocation to optimise the “operations service” to clients and highlight any resource issues
Coach and develop the team, monitor individual performances by identifying talents or low performers, and promote engagement within the team
Act as an escalation point for the team and constantly review and assess team's KPIs periodically

Skills

Data Processing

Operations Management

Quality Performance Monitoring

Reporting

Analysis

Team Management

Client Solutioning

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Competition from digital-native analytics firms threatens Nielsen's market share.

Privacy regulations may impact Nielsen's data collection capabilities.

Private equity acquisition could lead to strategic shifts misaligned with client needs.

Differentiation

Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.

The Diverse Media Equity program elevates diverse-owned media companies' visibility.

Nielsen Impact Score evaluates marketing value of university athletic programs.

Upsides

Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.

Partnerships with P&G and NMSDC support diverse media representation.

Collaboration with TikTok improves digital audience measurement services.

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