Associate Manager at Club Monaco

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, FashionIndustries

Requirements

Ability to create and foster a database of Club Monaco customers
Capability to implement a Personal Shopper Program
Skills in providing unsurpassed customer service
Experience implementing monthly outreach programs
Ability to brainstorm and execute in-store events
Proficiency in fielding customer inquiries (e.g., product questions, quality issues, returns)
Competence in leading Product Knowledge sessions
Strong communication skills for product and customer feedback
Operational skills for opening/closing store, monitoring payroll, and assuming Store Manager responsibilities
Analytical and strategic management of sales and wage budgets
Entrepreneurial innovation for driving business results
Ability to monitor sales/financial results and control expenses
HR skills in recruiting, training, motivating, and developing teams with low turnover
Expertise in scheduling, facilitating training, coaching, and providing performance feedback
Inventory management to maximize sales and achieve gross margin returns
Ability to assess competition and ensure operational integrity

Responsibilities

Create and foster a database of Club Monaco customers (Clienteling)
Implement a Personal Shopper Program
Provide unsurpassed customer service at all times
Implement a monthly outreach program to update client base
Brainstorm ideas for in-store events and partner with management to execute them
Field customer inquiries on products, quality, returns, etc
Implement a system to track monthly sales, inquiries, etc
Lead Product Knowledge sessions for store staff
Communicate product and customer feedback to managers
Assist SM or GM with opening/closing store, monitoring payroll, and assuming Store Manager duties (Operational Duties)
Achieve or exceed financial plans through planning and execution
Manage sales and wage budgets analytically to meet/exceed goals
Innovate entrepreneurially to drive business results
Monitor sales/financial results, take actions, and communicate needs
Optimize sales, merchandise, wages, and minimize shortages/expenses
Lead store’s business planning process
Contribute to low turnover, recruit high-level candidates, and develop teams (Human Resources)
Foster empowerment, ownership, and positive work environment
Ensure clear job expectations and full team functionality
Select, train, motivate management and associates
Schedule/facilitate training sessions for team skills
Model/coach selling service and other skills
Provide continuous performance feedback and training
Maximize inventory for planned sales and communicate needs (Inventory Management and Marketing)
Assess/react to competition opportunities
Ensure operational integrity

Skills

Key technologies and capabilities for this role

ClientelingCustomer ServiceMerchandisingInventory ManagementRetail OperationsEvent PlanningSales TrackingPayroll ManagementSchedulingProduct Knowledge

Questions & Answers

Common questions about this position

What is the salary or compensation for the Associate Selling Manager role?

This information is not specified in the job description.

Is this position remote or does it require working in a store?

This is an in-store retail position requiring presence to handle opening/closing, customer service, events, and operations.

What key skills are required for the Associate Selling Manager?

Key skills include clienteling and customer service excellence, operational management like opening/closing the store and payroll monitoring, financial planning to meet sales goals, and human resources development to minimize turnover and build teams.

What is the company culture like at Club Monaco?

The culture emphasizes exceptional customer service, team development and promotability, entrepreneurial innovation, and empowerment with ownership among staff.

What makes a strong candidate for this Associate Selling Manager position?

Strong candidates excel in clienteling, providing top-tier customer service, managing store operations and finances to exceed goals, and developing high-performing teams with low turnover.

Club Monaco

Fashion retailer specializing in elegant clothing

About Club Monaco

Club Monaco specializes in stylish clothing for men and women, offering a range of products including dresses, shirts, pants, sweaters, outerwear, and accessories. Their clothing is characterized by high-quality materials and sophisticated designs, appealing to fashion-conscious individuals who appreciate modern luxury. The company operates both online and through physical retail stores, generating revenue through direct sales and periodic promotions. Unlike many competitors, Club Monaco focuses on a blend of romantic elegance and timeless style, which helps maintain a loyal customer base. The goal of Club Monaco is to provide elegant and high-quality fashion that resonates with discerning customers in the North American market.

None, CanadaHeadquarters

1985Year Founded

BUYOUT_LBOCompany Stage

Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees

Risks

Increased competition from fast fashion brands like Zara and H&M threatens market share.

The rise of second-hand clothing platforms diverts sales from traditional retailers.

Shift towards casual and athleisure wear may reduce demand for formal clothing lines.

Differentiation

Club Monaco offers modern yet timeless clothing with exceptional fits and fine fabrics.

The brand is recognized for its thoughtfully designed, purposeful collections since 1985.

Club Monaco maintains a blend of romantic elegance and timeless style in its offerings.

Upsides

Sustainable fashion initiatives align with growing consumer demand for eco-friendly products.

Digital fashion shows can reduce costs and expand global audience reach.

AI-driven personalization on e-commerce platforms can enhance customer experience and conversion rates.

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