Associate Director, Product Management - Salesforce CRM (Healthcare Payer) at Brillio

St. Louis, Missouri, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

7+ years of product management or platform ownership experience, with at least 4 years focused on Salesforce CRM and analytics in a large enterprise environment
Experience in healthcare payer organizations with a strong understanding of payer business processes (e.g., member engagement, provider contracting, care coordination)
Proven track record of leading cross-functional teams to deliver enterprise-grade Salesforce solutions, including Sales Cloud, Service Cloud, and CRM Analytics
Proficiency in Salesforce CRM Analytics (SAQL, dataflows, lenses, datasets, and dashboards), as well as a solid grasp of data visualization best practices
Hands-on understanding of Salesforce configuration and customization tools, including Apex, LWC, Flows, and security/sharing settings
Deep understanding of data modeling, ETL processes, and CRM data integration with systems like Snowflake or other third-party platforms
Strong communication, stakeholder engagement, and executive presentation skills
Experience implementing and maintaining Salesforce platform best practices, with a focus on scalability, compliance, and governance

Responsibilities

Define and own the Salesforce CRM and Analytics product strategy aligned with enterprise objectives, focusing on payer-specific use cases (e.g., provider engagement, member support, care management, sales enablement)
Translate business priorities into a clear Salesforce product roadmap, including data modeling, advanced reporting, dashboarding, and analytics solutions
Lead platform governance and standards, ensuring consistency, scalability, and alignment with security, compliance (e.g., HIPAA), and enterprise architecture
Oversee development of advanced dashboards, reports, and storytelling features in Salesforce CRM Analytics, leveraging SAQL, lenses, and datasets to support executive and operational decision-making
Partner with business and technical stakeholders to gather requirements and prioritize high-impact use cases across Sales, Service, and Operations
Lead strategic data integration initiatives, ensuring seamless connectivity between Salesforce, Snowflake, legacy systems, and external data sources
Collaborate with Salesforce developers and architects to define scalable solutions using Apex, LWC, SOQL, Async Apex, Visualforce, and automation tools (Flows, Process Builder)
Champion data governance, access control, and compliance policies on the Salesforce platform, working closely with InfoSec and Data Privacy teams
Establish and track key KPIs and adoption metrics, ensuring continuous improvement in platform usability, data quality, and reporting accuracy
Serve as a thought leader on CRM analytics and Salesforce innovation, identifying opportunities to leverage emerging features, AI capabilities, and platform enhancements

Skills

Key technologies and capabilities for this role

SalesforceSales CloudService CloudCRM AnalyticsSAQLSnowflakeHIPAAData ModelingProduct RoadmapPlatform GovernanceDashboardingData Integration

Questions & Answers

Common questions about this position

What experience level is required for this role?

The position requires 7+ years of product management or platform ownership experience, with at least 4 years focused on Salesforce CRM and analytics in a large enterprise environment.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this role remote or does it require office presence?

This information is not specified in the job description.

What industry experience is needed for this position?

Experience in healthcare payer organizations with a strong understanding of payer business processes such as member engagement, provider contracting, and care coordination is required.

What makes a strong candidate for this Associate Director role?

A strong candidate has a proven track record of leading cross-functional teams to deliver enterprise-grade Salesforce solutions, along with expertise in Salesforce CRM, analytics, healthcare payer operations, and compliance like HIPAA.

What Salesforce technologies should I be familiar with?

Familiarity with Salesforce Sales Cloud, Service Cloud, CRM Analytics (formerly Einstein Analytics), Apex, LWC, SOQL, Async Apex, Visualforce, Flows, and Process Builder is essential.

Does the company emphasize cross-functional collaboration?

Yes, the role involves working cross-functionally with business stakeholders, data teams, engineering, Salesforce developers, InfoSec, and Data Privacy teams.

Brillio

Technology consulting for digital transformation

About Brillio

Brillio helps businesses with their digital transformation by providing technology consulting services. The company focuses on creating customized digital solutions that utilize artificial intelligence and cloud technologies to meet the specific needs of each client. This includes improving operational efficiency and enhancing user experiences through real-time responses and better workflows. Brillio serves a variety of clients, including large Fortune 500 companies, with a strong emphasis on the healthcare sector. Unlike many competitors, Brillio's approach is centered on developing bespoke solutions that give clients a competitive advantage, aiming to help them evolve into 'generative enterprises.' The company's goal is to drive significant improvements in business operations and outcomes through its consulting services and technology implementations.

Edison, New JerseyHeadquarters

2014Year Founded

LATE_VCCompany Stage

Consulting, AI & Machine Learning, HealthcareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Risks

High competition in tech may impact Brillio's talent acquisition and service scaling.

Over-reliance on healthcare exposes Brillio to sector-specific regulatory and funding risks.

Expansion into new markets may stretch resources, leading to potential operational inefficiencies.

Differentiation

Brillio specializes in bespoke digital solutions for diverse industries, focusing on AI and cloud.

The company is recognized as an Enterprise Innovator in healthcare payer services.

Brillio's Cloud and AI Studio aims to modernize enterprise IT systems and optimize workflows.

Upsides

Increased demand for AI-driven healthcare solutions boosts Brillio's market potential.

Expansion in India enhances service delivery and innovation through a growing tech talent pool.

Recognition in Open Banking IT Services highlights Brillio's role in financial digital transformation.

Land your dream remote job 3x faster with AI

Try Jobo Free