Associate Director of Technology – Customer Data Platform (CDP) at AT&T

Dallas, Texas, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, TechnologyIndustries

Requirements

Robust technical background with extensive expertise in Data Engineering, data pipeline orchestration, and Customer Data Platform (CDP)
Proven track record of managing high-performing engineering teams, driving innovation, and delivering scalable solutions
Ability to align technical initiatives with marketing objectives and overarching business goals
Strategic leadership skills to oversee strategy, architecture, development, and deployment of technology solutions

Responsibilities

Establish organization's Customer Data Platform (CDP) strategy, ensuring scalability, reliability, and security
Design the CDP architecture to unify customer data from multiple sources (e.g., web, mobile, CRM, transactional systems) into a centralized and actionable platform
Translate business requirements into technical deliverables and collaborate with marketing, analytics, and product teams to define use cases that align with strategic goals
Partner with analytics and data science teams to enable advanced analytics, machine learning, and real-time data applications
Work closely with stakeholders across departments to align strategies, priorities, and goals; provide regular updates to leadership on CDP performance, project progress, risks, and opportunities
Build, manage, and mentor a team of engineers, fostering a culture of collaboration, innovation, and technical excellence
Set clear goals, performance metrics, and development plans for team members; conduct regular performance reviews and feedback sessions
Recruit and retain top talent to scale the team as the organization grows
Collaborate with cross-functional teams (e.g., data science, analytics, marketing, product, IT) to align engineering efforts with business needs and promote cross-functional collaboration on data strategies
Lead by example, supporting team members in resolving technical and operational challenges; create individual development plans
Define and implement the architecture for the Customer Data Platform (CDP), ensuring scalability, reliability, and security
Oversee the design and optimization of scalable ETL/ELT workflows to ingest, clean, transform, and store structured and unstructured data from diverse sources

Skills

Customer Data Platform

CDP

Data Engineering

Data Pipeline Orchestration

Platform Engineering

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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