Associate Director, Customer Success at Geotab

Sydney, New South Wales, Australia

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

IoT, Connected Transportation, Telematics, Fleet ManagementIndustries

Requirements

Exceptional communication and negotiation skills
Ability to influence stakeholders at all organizational levels
Demonstrated expertise in developing and scaling Customer Success models
Strong strategic acumen to translate company objectives into tactical plans
Proven ability to manage high-performing teams
Passion for technology

Responsibilities

Architect and drive the comprehensive customer retention strategy for the entire portfolio to establish best-in-class renewal rates and minimize churn across all segments
Design and execute a product adoption strategy to ensure customers extract value in line with their ROI goals and maintain service continuity and product engagement during transition to the Geotab product suite
Define and manage the Upsell and Cross-Sell lead generation pipeline from Customer Success to Sales, implementing metrics to track lead quality, conversion rates, and impact on Annual Recurring Revenue (ARR)
Forecast and manage the departmental budget while optimizing resource allocation (e.g., technology, training, personnel) to maximize team efficiency and customer satisfaction
Work closely with regional and global interfacing teams to establish alignment, drive internal governance, and strategically lead the collection and synthesis of Voice of the Customer feedback into actionable business recommendations

Skills

Customer Success

Client Retention

Product Adoption

Strategy Execution

Data Analytics

Machine Learning

IoT

Fleet Management

Account Management

Cross-functional Collaboration

Geotab

Telematics and fleet management solutions provider

About Geotab

Geotab provides fleet management solutions that help businesses optimize their vehicle operations through telematics and data analytics. Their products include hardware devices, like GO devices, and software that collects and analyzes vehicle data. This data helps clients with route planning, monitoring driver behavior, improving fuel efficiency, and managing vehicle maintenance. Geotab stands out from competitors by offering a scalable platform suitable for fleets of all sizes and a subscription model that ensures ongoing updates and support. The company's goal is to enhance operational efficiency and safety for a diverse range of clients, including commercial fleets and government agencies.

Oakville, CanadaHeadquarters

2000Year Founded

M_AND_ACompany Stage

Data & Analytics, Automotive & TransportationIndustries

1,001-5,000Employees

Benefits

Medical & dental

Retirement savings

Fitness membership

Baby bonus

Flex work arrangements

Home office reimbursement for select items

EV program

Learning reimbursement

Risks

Patent infringement lawsuit by Fractus could lead to financial liabilities.

Dependency on Volvo Cars partnership may pose risks if challenges arise.

Expansion into Indonesia exposes Geotab to geopolitical and regulatory risks.

Differentiation

Geotab offers a comprehensive telematics platform with both hardware and software solutions.

The company serves diverse clients, including commercial fleets and government agencies.

Geotab's solutions are scalable, suitable for small businesses to large enterprises.

Upsides

Geotab's partnership with Volvo Cars enhances its fleet management capabilities.

Winning the Prince Michael International Road Safety Award boosts Geotab's reputation.

Integration of AI in telematics allows for predictive analytics and route optimization.

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