Responsibilities

The Associate Director, Business Process Analyst will create business process models within the process modeling methodology framework by analyzing various sources, including SMEs, documentation, and previous Visio/SIPOC maps. They will facilitate workshops, conduct fact-finding interviews, and manage project activities to gather and synthesize information for process models. The role involves exceptional facilitation skills to gather SME input, design clear articulation of end-to-end processes, and drive alignment among stakeholders. Expertise in process mapping techniques, including SIPOC analysis and gap analysis, is expected, as well as the ability to reconcile procedure-based maps with actual ways of working and create To-be Process Maps. Proactive engagement with system owners and IT for system implementation and integration is also required.