[Remote] Associate Customer Support Specialist at Fleetio

United States

Apply Now

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

SoftwareIndustries

Requirements

Previous experience in a customer support or technical support role, preferably in the software industry
In-depth knowledge of fleet management software and related technologies is a plus!
Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues effectively
Excellent communication skills, both verbal and written, with the ability to convey technical concepts to customers clearly and concisely
Customer-centric mindset with a passion for delivering exceptional support experiences
Strong organizational skills and the ability to prioritize and manage multiple tasks simultaneously
Proficiency in using customer support tools and software

Responsibilities

Serve as the primary point of contact for basic technical support and product-related inquiries from customers using Fleetio
Provide exceptional customer service for tier 1 tickets via phone calls while maintaining a high level of professionalism and empathy
Demonstrate comprehensive knowledge of our fleet management software, including a basic understanding of its features, functionalities, and integrations
Investigate complex software issues reported by customers, collaborating with Support Specialists, SME’s, Shift Leads, and Support Engineering teams to identify and escalate customer issues to the appropriate team
Continuously identify opportunities to improve the customer support process, including streamlining workflows, enhancing documentation, and implementing customer-focused initiatives

Skills

Customer Support

Problem-solving

Communication

Technical Support

Product Knowledge

Fleetio

Fleet management software for tracking operations

About Fleetio

Fleetio provides fleet management software that helps organizations track, analyze, and improve their fleet operations. The software allows users to manage vehicles, equipment, parts, and operators in a streamlined manner. It operates on a subscription-based model, generating revenue through software licenses. Fleetio's platform is designed to be user-friendly and collaborative, making it easier for clients to manage their assets effectively. Unlike many competitors, Fleetio focuses on continuous enhancements to meet the changing needs of its users. The goal of Fleetio is to help businesses of all sizes improve their operational efficiency and manage their fleets more effectively.

Birmingham, AlabamaHeadquarters

2012Year Founded

$165.3MTotal Funding

SERIES_CCompany Stage

Automotive & Transportation, Enterprise SoftwareIndustries

201-500Employees

Risks

Emerging competition from Nayax's EasyFuelPlus could challenge Fleetio's market share.

Integration issues with Razor Tracking may affect customer satisfaction and retention.

Reliance on partnerships for new features poses risks if partners face difficulties.

Differentiation

Fleetio offers a comprehensive fleet management system with global reach and diverse clientele.

The platform integrates with FuelCloud and Fill-Rite for enhanced on-site fuel management.

Fleetio's mobile app now supports Spanish, broadening its accessibility to Spanish-speaking users.

Upsides

Fleetio's partnership with Razor Tracking enhances its vehicle and asset management capabilities.

The rise of electric vehicles presents opportunities for specialized EV fleet management tools.

Fleetio's focus on sustainability aligns with growing trends in eco-friendly fleet operations.

Land your dream remote job 3x faster with AI

Try Jobo Free