Customer Success Associate
MetaviewSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
AI & Machine Learning, Consumer Software, Enterprise SoftwareIndustries
Requirements
The ideal candidate should possess an Associate's degree or equivalent experience, along with a strong interest in customer success and a demonstrated ability to build relationships. Prior experience in SaaS or technology sales is beneficial, and a passion for driving customer growth is highly valued.
Responsibilities
As an Associate Customer Success Manager, you will be responsible for onboarding new customers, proactively engaging with them to understand their needs, and ensuring they achieve their desired outcomes using the Insider platform. You will also assist the team with account management, identify upsell opportunities, and contribute to the overall success of our customers by providing ongoing support and guidance.
Skills
Insider
Growth management platform for digital marketers
About Insider
Insider has created a Growth Management Platform (GMP) tailored for digital marketers, enabling businesses to effectively manage and enhance their growth throughout the sales funnel. The platform utilizes artificial intelligence to provide personalized customer experiences, which helps in increasing engagement and boosting sales. Insider serves a wide array of clients, including notable Fortune 500 companies like UNIQLO and Singapore Airlines, and operates globally in major cities such as London, Paris, and Tokyo. The company follows a software as a service (SaaS) model, offering its platform on a subscription basis, which allows for scalability and a consistent revenue stream. Insider differentiates itself from competitors through its focus on AI-driven personalization and its established reputation among high-profile clients. The company's goal is to continuously improve its platform and maintain high customer satisfaction to retain existing clients and attract new ones.
Istanbul, TürkiyeHeadquarters
2012Year Founded
$751MTotal Funding
SERIES_ECompany Stage
Enterprise Software, AI & Machine LearningIndustries
1,001-5,000Employees