[Remote] Associate Customer Success Manager at Chainalysis

United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Financial Crime Prevention, Blockchain & CryptocurrencyIndustries

Requirements

Candidates should have 1-2 years of Customer Success or Account Management experience with a digital or software product, prior experience in the technology space, and experience building out customer journeys, account plans, and expanding product adoption. Strong emotional intelligence and an empathetic propensity to understand customer needs are also required, along with an interest in cryptocurrency and a passion for Chainalysis’ mission.

Responsibilities

As an Associate Customer Success Manager, you will establish regular contact and reviews with customers to understand their goals, proactively solve problems, and maintain customer health. You will meet with customers virtually and in person, requiring travel 20-30% of the time, directly contribute to increasing customer adoption, renewal, and net retention, answer advanced product questions, collaborate cross-functionally to advocate for customer needs, and support initiatives to improve the overall customer experience.

Skills

Customer Relationship Management

Problem-Solving

Data Analysis

Product Knowledge

Cross-Functional Collaboration

Communication

Travel Planning

Chainalysis

Cryptocurrency investigation and compliance solutions

About Chainalysis

Chainalysis provides tools and services for investigating and ensuring compliance in the cryptocurrency space. Their products help law enforcement agencies, regulators, and businesses identify and prevent illegal activities involving digital currencies. The company offers subscription-based software solutions that deliver actionable intelligence and analytics, allowing clients to maintain the integrity of their financial operations. Unlike many competitors, Chainalysis focuses specifically on building trust in blockchain technology by promoting transparency and security in cryptocurrency transactions.

New York City, New YorkHeadquarters

2014Year Founded

$522MTotal Funding

SERIES_FCompany Stage

Government & Public Sector, Fintech, Crypto & Web3Industries

501-1,000Employees

Risks

Stablecoin rise threatens traditional remittance services, impacting Chainalysis' financial sector clients.

Blockchain security vulnerabilities challenge Chainalysis' comprehensive security solutions.

Persistent use of crypto mixers complicates Chainalysis' tracking and prevention efforts.

Differentiation

Chainalysis offers comprehensive anti-money laundering software for Bitcoin businesses.

Its REACTOR tool visualizes data and identifies offenders in cryptocurrency transactions.

Chainalysis provides real-time API for transaction-based risk scoring and compliance.

Upsides

Rising stablecoin adoption increases demand for Chainalysis' blockchain analytics.

Public-private partnerships in crypto crime prevention boost Chainalysis' investigative tool demand.

Emerging markets like Syria offer new opportunities for Chainalysis' compliance services.

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