Associate Customer Success Manager

Remote

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$76,300 – $89,700Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Health Tech, HealthcareIndustries

Requirements

Candidates should possess at least 3 years of experience in client management, customer success, or project coordination and have a passion for client experience. Familiarity with tools such as Asana, JIRA, Salesforce, and Looker is also required.

Responsibilities

The Associate Customer Success Manager will build trusted relationships with customers to ensure satisfaction, retention, and account growth. Responsibilities include supporting clients with key deliverables like project plans and presentations, analyzing customer data using BI tools for reporting, participating in client business reviews, and advocating for client needs across departments. This role also involves creating and managing internal tickets, supporting client data exchange operations, assisting with benefit fair logistics, and collaborating on process improvements to enhance team efficiency and client satisfaction.

Skills

Customer Success

Account Management

Project Coordination

Client Communication

Reporting

Presentation Content Creation

Process Optimization

Problem-Solving

Operational Excellence

Virta Health

Reverses type 2 diabetes through personalized care

About Virta Health

Virta Health focuses on reversing type 2 diabetes through a combination of personalized nutrition, continuous remote care, and behavioral science. Their treatment is designed for individuals diagnosed with type 2 diabetes, healthcare providers, and enterprise partners like employers and health plans. Unlike many competitors, Virta Health operates on a performance-based model, meaning they only receive payment if they achieve successful outcomes for their patients. This aligns their financial incentives with patient health improvements. The company's goal is to reverse type 2 diabetes in 100 million people, making their approach not just about managing diabetes but actively working towards its reversal.

Denver, ColoradoHeadquarters

2014Year Founded

$362.8MTotal Funding

SERIES_ECompany Stage

Biotechnology, HealthcareIndustries

501-1,000Employees

Benefits

Remote-first work environment

Flexible work hours & time off policy

Health insurance

Paid parental leave

Free Virta treatment & family discount

Internet, home office, learning & development stipends

Employee resource groups

401K & ROTH contribution

Risks

Increased competition in diabetes reversal could threaten Virta's market share.

Rising popularity of GLP-1 medications may divert clients from Virta's approach.

Regulatory changes in GLP-1 prescriptions could impact Virta's business model.

Differentiation

Virta Health offers a medication-free approach to reversing type 2 diabetes.

Their performance-based model aligns financial incentives with patient outcomes.

Virta's continuous remote care platform provides personalized nutrition and behavioral support.

Upsides

Virta Health has achieved over $100M in annualized revenue with sustainable weight loss solutions.

Partnerships with major payers like U-Haul enhance Virta's market reach and credibility.

Growing skepticism about GLP-1 medications boosts demand for Virta's alternative treatments.

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