Associate Customer Project Manager – Mechanical at Fictiv

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Aerospace, Robotics, Automotive, Climate Tech, ManufacturingIndustries

Requirements

Bachelor’s degree in Mechanical Engineering and 1-3 years of relevant experience, preferably in the manufacturing industry
Organized with good time management, prioritization skills, and great attention to detail for a fast-paced operations environment with tight deadlines and high standards
Personable with outstanding communication skills (written and verbal), ability to adapt communication style effectively, and fluency in written and spoken English
Self-starter mentality, excited by hands-on, high-performing, results-oriented role, driven to exceed expectations, with strong accountability
Passion to learn about the manufacturing ecosystem and the New Product Development process, aligned with a culture of continuous learning
Ability to work 9am-5pm US Pacific Time (Mon-Fri), with required office presence for initial 3 months training phase before hybrid schedule (2 days home/3 days in office)

Responsibilities

Customer Management: Work closely with US-based customers across multiple industries to ensure a seamless and high-quality experience
Project Coordination/Support: Support Customer Program Management teams in task execution, workflow management, and system update/maintenance
Case management: Concurrently manage a variety of manufacturing orders with multiple customers and internal operations teams
Communication: Facilitate technical communication between customers (mostly mechanical engineers) and internal stakeholders
Collaboration: Collaborate and support various cross-functional teams to satisfy internal and external customer requirements
Continuous Improvement: Identify improvement areas and collaborate with cross-functional teams to prioritize and define solutions to increase efficiency

Skills

Key technologies and capabilities for this role

Project ManagementCustomer ServiceProgram ManagementMechanical ManufacturingSupply ChainCross-Functional CollaborationCommunicationTechnical Skills

Questions & Answers

Common questions about this position

What is the work schedule and location policy for this role?

The work hours are 9am-5pm US Pacific Time, Monday through Friday. There is a requirement to work from the office for the initial 3 months (training phase) before transitioning to a hybrid schedule of 2 days at home and 3 days in the office.

What education and experience are required for this position?

A Bachelor’s degree in Mechanical Engineering is required, along with one (1) to three (3) years of relevant experience, preferably in a related field.

What are the main responsibilities of the Associate Customer Project Manager – Mechanical?

Responsibilities include customer management for a seamless experience, project coordination and support, case management of manufacturing orders, facilitating technical communication between customers (mostly mechanical engineers) and internal stakeholders, collaboration with cross-functional teams, and identifying areas for continuous improvement.

What is the reporting structure for this role?

You will report to the Lead of Program Management.

What salary or compensation does this position offer?

This information is not specified in the job description.

Fictiv

Digital platform for custom parts sourcing

About Fictiv

Fictiv simplifies the sourcing of custom-manufactured parts for businesses across various industries, such as automotive and robotics. The platform connects clients with a global network of vetted manufacturing partners, allowing for low-volume production without the need for expensive tooling. Clients can receive instant quotes, have their parts analyzed for manufacturability, and get real-time updates on production status. Additionally, Fictiv offers consultation services where technical experts provide design optimization advice through chat or video calls. This approach makes Fictiv stand out from competitors by streamlining the custom parts procurement process and reducing supply chain risks.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$187.7MTotal Funding

SERIES_ECompany Stage

Consulting, Industrial & ManufacturingIndustries

201-500Employees

Benefits

Free catered lunch, snacks, and drinks

Learning and development stipend

Paid parental leave

Equity options

Wellness stipend

Paid volunteer days

Risks

New tariffs on imports could increase costs and disrupt Fictiv's supply chain.

Soft robotics market growth may intensify competition in custom parts manufacturing.

Expansion into Mexico may face challenges from regional political and economic instability.

Differentiation

Fictiv's OS streamlines custom manufacturing from quote to delivery efficiently.

Global network allows Fictiv to offer low-volume manufacturing without expensive tooling.

Fictiv's AI-powered platform provides instant quotes and manufacturability analysis.

Upsides

Expansion into Mexico enhances supply chain resilience and competitive pricing.

Integration of Carbon DLS technology boosts high-performance additive manufacturing capabilities.

Growing demand for low-volume custom manufacturing solutions benefits Fictiv's business model.

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