Customer Support Engineer
Rad AI- Full Time
- Junior (1 to 2 years)
Candidates should possess at least three years of experience in a client/product support role, demonstrating an intelligent, articulate, consultative, and confident approach to client-facing interactions. Strong communication and interpersonal skills are essential, along with the ability to understand and effectively address customer needs.
The Associate Customer & Product Support will serve as the first line of support, partnering with product management and engineering teams to determine future product developments based on market resonance and customer usage. This role focuses on spearheading usage and engagement, contributing to excellent customer service, and maximizing prospect and customer health while gaining exposure to various business areas for career growth within AlphaSense.
AI-driven financial research platform
AlphaSense provides a financial research platform that uses artificial intelligence to help clients gain insights into various companies, industries, and market trends. Users can search through a vast library of over 300 million documents, which includes both external and proprietary content. The AI technology streamlines the research process by automating repetitive tasks, allowing clients to concentrate on analyzing the information instead. Additionally, AlphaSense monitors real-time data to highlight important insights, helping clients stay ahead in a rapidly changing market. Unlike its competitors, AlphaSense is particularly focused on data security, implementing advanced measures like the zero trust security model and secure data encryption. The goal of AlphaSense is to empower clients in making informed decisions, whether they are launching new products or providing strategic insights to executives.