AlphaSense

Associate Customer & Product Support

London, England, United Kingdom

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Market Intelligence, Customer Support, Software/TechnologyIndustries

Requirements

Candidates should possess at least three years of experience in a client/product support role, demonstrating an intelligent, articulate, consultative, and confident approach to client-facing interactions. Strong communication and interpersonal skills are essential, along with the ability to understand and effectively address customer needs.

Responsibilities

The Associate Customer & Product Support will serve as the first line of support, partnering with product management and engineering teams to determine future product developments based on market resonance and customer usage. This role focuses on spearheading usage and engagement, contributing to excellent customer service, and maximizing prospect and customer health while gaining exposure to various business areas for career growth within AlphaSense.

Skills

Customer Support
Technical Support
Client Engagement
Product Knowledge
Cross-functional Collaboration
Communication
Problem-Solving

AlphaSense

AI-driven financial research platform

About AlphaSense

AlphaSense provides a financial research platform that uses artificial intelligence to help clients gain insights into various companies, industries, and market trends. Users can search through a vast library of over 300 million documents, which includes both external and proprietary content. The AI technology streamlines the research process by automating repetitive tasks, allowing clients to concentrate on analyzing the information instead. Additionally, AlphaSense monitors real-time data to highlight important insights, helping clients stay ahead in a rapidly changing market. Unlike its competitors, AlphaSense is particularly focused on data security, implementing advanced measures like the zero trust security model and secure data encryption. The goal of AlphaSense is to empower clients in making informed decisions, whether they are launching new products or providing strategic insights to executives.

Key Metrics

New York City, New YorkHeadquarters
2011Year Founded
$1,248.2MTotal Funding
LATE_VCCompany Stage
Cybersecurity, AI & Machine Learning, Financial ServicesIndustries
1,001-5,000Employees

Benefits

Company Equity
Performance Bonus
Remote Work Options

Risks

Rapid AI adoption may homogenize creative outputs, reducing unique value of insights.
Tegus acquisition poses integration challenges, potentially disrupting service delivery.
Reliance on AI exposes AlphaSense to risks of biases and inaccuracies affecting client trust.

Differentiation

AlphaSense leverages AI to provide real-time insights, enhancing decision-making speed and accuracy.
The platform's Generative Search tool offers advanced search capabilities mimicking human analysts.
AlphaSense's acquisition of Tegus expands its content library, offering unmatched insights.

Upsides

Generative AI integration enhances AlphaSense's speed and reliability of financial insights.
The Tegus acquisition significantly expands AlphaSense's content library for comprehensive insights.
AI-driven tools are essential for financial institutions, aligning with AlphaSense's offerings.

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