Associate Client Director - Retail Collaboration

Location Type: Remote Employment Type: Full-time Candidates must be in Canada at time of application.

Company Description

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com.

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Position Overview

Join NielsenIQ’s Retail Collaboration Team and be at the forefront of transforming the partnership between CPGs and retailers. Our team leverages NielsenIQ’s proprietary datasets and cutting-edge solutions to drive business growth. As an Associate Client Director, you will play a pivotal role in helping clients harness the full potential of our innovative technology and platform. In this role, you will engage with clients to immerse them in our platforms, ensuring a seamless experience. You will provide exceptional support and client service, addressing their needs and fostering long-term relationships. You will be the voice of the customer, ensuring our product roadmap is aligned with our clients’ needs and to support all initiatives to grow our client engagements. You will be a champion of Retail Collaboration to our clients and within NielsenIQ.

Responsibilities

• Build and maintain strong relationships with client contacts across collaboration programs. This includes the ability to elevate client relationships and expand business engagement.
• Skilled and polished communicator, adept at handling client issues swiftly and continually delivering value to clients.
• Train and consult clients to conduct analytics using NIQ tools and datasets. This includes providing consultative support on best practices for leveraging customer and other analytical insights into CPG clients’ routines (such as category reviews, joint business planning, assortment rationalization and product innovation).
• Work cross-functionally with internal NIQ teams to deliver comprehensive solutions that represent the needs of the clients.
• Play a supporting role in business development for prospective clients as a subject matter expert of retail collaboration.
• Strong project management skills with the ability to manage multiple priorities across a diverse portfolio of collaboration programs.

Qualifications

• Bachelor’s degree in business, marketing or relevant experience.
• 5-7+ years in the CPG industry or related fields such as sales, category management, market research, or analytics.
• Strong consultative client skills, innovative problem-solving abilities, and proficiency in managing complex client relationships.
• Familiarity with Voice of the Customer (VOC) and all elements of customer success principles.
• Understanding of data analytics industry, business model, products, services and solutions.
• Experience working in a SaaS environment is preferred.
• Experience with SQL, Python or other coding languages is preferred.
• Experience with CPG/FMCG data sources and datasets is preferred.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee Assistance Program (EAP)

Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion.