Associate Account Manager at Republic Services

Birmingham, Alabama, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Waste Management, TransportationIndustries

Requirements

High school diploma or G.E.D. (Required)
0 - 2 years of customer service experience (Required)
Waste or transportation industry experience (Preferred)

Responsibilities

Effectively maintains and retains existing customers by proactively reaching out to existing customers on a daily basis
Develops and maintains a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers
Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate
Responds to all cancellation requests in alignment with the established escalation policy
Proactively communicates with or responds to customers in support of company pricing initiatives
Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals
Responsible for capturing customer emails, minimizing rate restrictions and customer credits
Increases customer penetration by selling full suite of Republic Services products
Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships
Performs other job-related duties as assigned

Skills

Key technologies and capabilities for this role

SalesforceCustomer ServiceOutbound CallingInbound CallingCustomer RetentionAccount ManagementSalesContract Re-signsPricing Knowledge

Questions & Answers

Common questions about this position

What benefits are offered for this position?

Eligible employees can elect to participate in comprehensive medical benefits coverage, dental plans, vision coverage, health care and dependent care spending accounts, short- and long-term disability, life insurance, accidental death & dismemberment insurance, Employee and Family Assistance Program (EAP), employee discount programs, retirement plan with a generous company match, and Employee Stock Purchase Plan (ESPP).

What is the salary range for the Associate Account Manager role?

This information is not specified in the job description.

What are the minimum qualifications for this position?

The minimum qualifications include a high school diploma or G.E.D. and 0-2 years of customer service experience.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What experience makes a strong candidate for this role?

Waste or transportation industry experience is preferred, along with customer service experience to support proactive customer retention and sales activities.