[Remote] Associate Account Director, Enterprise at Bazaarvoice

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Highly organized and process-driven
Eager to build a career in Enterprise SaaS sales
Experience in sales
Experience with CRM (Salesforce)
Experience with pricing tools

Responsibilities

Own Small-Dollar Renewal Pipeline: Directly manage the full renewal sales cycle for a dedicated portfolio of smaller-sized contracts
Contract and Administrative Support: Act as the primary internal resource for senior Account Directors, taking ownership of all routine operational tasks related to amendments, bookings, and transactional contract modifications
Customer Operational Liaison: Serve as the primary point of contact for routine customer inquiries related to billing, basic contract questions, and operational support for our Enterprise HoB customers
Support Account Strategy: Collaborate closely with senior ADs to assist with strategic tasks, including preparing renewal forecasts for the small-dollar segment, assisting with multi-threading and account mapping documentation, and gathering necessary data to support strategic presentations
Book Meetings: Prospect into net new contacts in your assigned customer base, uncovering new opportunities to expand our partnership with these accounts
Maintain Install Base Health: Proactively monitor customer health metrics for assigned accounts, flagging potential risks related to renewals or usage to the senior AD and Client Success team
System Mastery: Become fluent in using our CRM (Salesforce) and pricing tools to ensure meticulous pipeline management, accurate forecasting, and complete adherence to all internal sales processes

Skills

Bazaarvoice

Facilitates user-generated content for eCommerce

About Bazaarvoice

Bazaarvoice enhances consumer experiences and drives sales by leveraging user-generated content, such as customer reviews, ratings, and visual content. The company provides tools that allow retailers and brands to collect, manage, and distribute this content, integrating it into their online stores and marketing strategies. Bazaarvoice stands out by offering a powerful content engine that amplifies the reach of client content across a vast retail network and integrates with social media platforms. The goal is to empower brands and retailers to use customer opinions and visual content to inspire confidence and increase sales.

Austin, TexasHeadquarters

2005Year Founded

$19.4MTotal Funding

POST_IPO_EQUITYCompany Stage

Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Mental wellness matters - All team members get access to the Modern Health platform, which provides resources for personal/professional coaching, therapy, and meditation.

Improve your community and b:generous - We believe in investing our time and money to support our communities globally.

Embrace wellness and reward others - Through our YouEarnedIt platform, achievements, wellness, volunteering, and coaching is celebrated and rewarded, and everyone has a voice.

Paid sabbaticals - We reward employees for hard work. After five years with Bazaarvoice, you can apply for an eight-week paid sabbatical.

Recognition-based culture - We provide opportunities for annual merit rewards, company bonus schemes, and growth within your role.

Flexible work from home policies - The working world has changed. So have we.

Risks

Fake reviews and fraudulent content threaten Bazaarvoice's credibility and consumer trust.

Economic downturn reduces consumer spending on non-essential items, impacting demand.

Integration of Granify introduces risks in aligning AI-driven contextualization with existing systems.

Differentiation

Bazaarvoice leverages user-generated content to enhance consumer experiences and drive sales.

The company offers a powerful content engine that amplifies client content reach.

Strategic partnerships with social media platforms turn visual content into actionable purchase points.

Upsides

AI-driven personalization tools enhance user experience and increase engagement.

Growing concern over fake reviews boosts Bazaarvoice's authenticity verification processes.

Partnership with Attentive expands communication channels for personalized consumer interactions.

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