[Remote] Associate Account Director, Enterprise at Bazaarvoice

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, E-commerce, RetailIndustries

Requirements

Highly motivated and detail-oriented
Foundational sales and execution skills
Highly organized and process-driven
Eager to build a career in Enterprise SaaS sales
Fluent in using CRM (Salesforce) and pricing tools

Responsibilities

Own small-dollar renewal pipeline: manage full renewal sales cycle including outreach, negotiation, and contract closure for smaller-sized contracts
Provide contract and administrative support: handle routine operational tasks related to amendments, bookings, and transactional contract modifications for senior Account Directors
Serve as customer operational liaison: act as primary point of contact for routine customer inquiries on billing, basic contract questions, and operational support
Support account strategy: collaborate with senior ADs on renewal forecasts for small-dollar segment, multi-threading, account mapping, data gathering for presentations
Book meetings: prospect into net new contacts in assigned customer base to uncover expansion opportunities
Maintain install base health: proactively monitor customer health metrics, flag risks related to renewals or usage to senior AD and Client Success team
Ensure meticulous pipeline management, accurate forecasting, and adherence to internal sales processes

Skills

Key technologies and capabilities for this role

Account ManagementCustomer RetentionSalesRenewalsEnterprise SalesOperational EfficiencyHouse of Brands

Questions & Answers

Common questions about this position

What is the employment type for this position?

This is a full-time position.

Is this role remote or does it require office presence?

This information is not specified in the job description.

What are the main responsibilities of the Associate Account Director?

The role involves owning small-dollar renewal pipelines, providing contract and administrative support to senior Account Directors, and serving as the primary point of contact for routine customer inquiries on billing and operations.

What is the company culture like at Bazaarvoice?

Bazaarvoice is recognized as a Great Place to Work in multiple countries including the US, Australia, India, Lithuania, France, Germany, and the UK, with a focus on creating smart shopping experiences and closing the gap between brands and consumers.

What qualities make a strong candidate for this role?

A strong candidate is highly motivated, detail-oriented, and capable of ensuring operational efficiency and maximizing customer retention in a high-performing Enterprise sales organization.

Bazaarvoice

Facilitates user-generated content for eCommerce

About Bazaarvoice

Bazaarvoice enhances consumer experiences and drives sales by leveraging user-generated content, such as customer reviews, ratings, and visual content. The company provides tools that allow retailers and brands to collect, manage, and distribute this content, integrating it into their online stores and marketing strategies. Bazaarvoice stands out by offering a powerful content engine that amplifies the reach of client content across a vast retail network and integrates with social media platforms. The goal is to empower brands and retailers to use customer opinions and visual content to inspire confidence and increase sales.

Austin, TexasHeadquarters

2005Year Founded

$19.4MTotal Funding

POST_IPO_EQUITYCompany Stage

Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Mental wellness matters - All team members get access to the Modern Health platform, which provides resources for personal/professional coaching, therapy, and meditation.

Improve your community and b:generous - We believe in investing our time and money to support our communities globally.

Embrace wellness and reward others - Through our YouEarnedIt platform, achievements, wellness, volunteering, and coaching is celebrated and rewarded, and everyone has a voice.

Paid sabbaticals - We reward employees for hard work. After five years with Bazaarvoice, you can apply for an eight-week paid sabbatical.

Recognition-based culture - We provide opportunities for annual merit rewards, company bonus schemes, and growth within your role.

Flexible work from home policies - The working world has changed. So have we.

Risks

Fake reviews and fraudulent content threaten Bazaarvoice's credibility and consumer trust.

Economic downturn reduces consumer spending on non-essential items, impacting demand.

Integration of Granify introduces risks in aligning AI-driven contextualization with existing systems.

Differentiation

Bazaarvoice leverages user-generated content to enhance consumer experiences and drive sales.

The company offers a powerful content engine that amplifies client content reach.

Strategic partnerships with social media platforms turn visual content into actionable purchase points.

Upsides

AI-driven personalization tools enhance user experience and increase engagement.

Growing concern over fake reviews boosts Bazaarvoice's authenticity verification processes.

Partnership with Attentive expands communication channels for personalized consumer interactions.

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