Assoc Mgr,Patient Relations

The Associate Patient Relations Manager will build, lead, and motivate a Patient Relations Analyst team to achieve patient growth and retention goals. This role involves being an expert on Medicare, insurance, and benefits, supporting staff, and filling in for team members when needed. Responsibilities include training PRAs on service recovery and complex patient interactions, ensuring PRAs execute core duties like meeting targets, conducting the "Welcome Visit" and orientation, assisting patients with Medicare/Medicaid/Managed Care questions, serving as a clinic expert on insurance, helping patients resolve medical bills, delivering an outstanding patient experience, assisting patients with public benefits applications, and supporting the Regional Vice President in regional operations and metric communication.