Technical Support Engineer
KustomerSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Energy, Consumer SoftwareIndustries
Requirements
The ideal candidate should possess excellent communication skills, both written and verbal, and a strong customer service orientation. Fluency in Italian is essential, and proficiency in English is highly desirable. Furthermore, a proactive and problem-solving attitude is required, along with the ability to quickly learn and adapt to new information and systems.
Responsibilities
As an Assistenza Clienti, you will be responsible for assisting customers with their energy-related inquiries and concerns via phone, email, and occasionally in person. This includes addressing customer questions, resolving issues, providing information about Octopus Energy’s services, and acting as a point of contact for other energy providers. You will also contribute to the overall customer experience by demonstrating empathy, patience, and a genuine desire to help, while embodying the Octopus Energy culture of innovation and a human-centric approach.
Skills
Communication skills
Problem-solving skills
Adaptability
Customer service
Empathy
Octopus Energy
Provides affordable green energy solutions
About Octopus Energy
Octopus Energy provides affordable green energy solutions to households and businesses across multiple countries, including the UK, US, Japan, Germany, New Zealand, and Australia. The company focuses on the renewable energy market and utilizes technology and data to enhance its services. Its main product offerings include direct energy sales to consumers and the licensing of its proprietary Kraken technology platform to other energy providers. This platform helps streamline energy management and improve customer experience. Unlike many competitors, Octopus Energy emphasizes sustainability and offers additional services such as electric vehicle solutions. The company's goal is to make green energy accessible and affordable while promoting the use of renewable resources.
Key Metrics
London, United KingdomHeadquarters
2016Year Founded
$2,476.6MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Data & Analytics, Automotive & Transportation, EnergyIndustries
1,001-5,000Employees