Assistant Studio Manager, Santa Monica at Equinix

Santa Monica, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fitness, Health and WellnessIndustries

Requirements

Must have superior customer service and hospitality skills
Must be highly organized with the ability to prioritize multiple tasks and meet deadlines
Strong ability to communicate clearly with team members, clients, and management
Must be able to work flexible/non-traditional hours including weekends
All employees are expected to be available to work peak hours

Responsibilities

Foster the SoulCycle Community and Culture in your studio
Set the weather in your studio so your studio team loves to come to work
Build and foster relationships in your studio, with your instructors and local community
Proactively identify and address conflicts within your studio
Acknowledge your studio team’s wins and show gratitude
Be open to, embrace and manage change within your studio and your studio team
Provide in the moment support to your team to ensure that all rider requests are addressed
Be a hospitality champion that provides exceptional hospitality to riders and staff, and inspires their team to uphold high hospitality standards and our core values
Confidently manage conflict in high pressure situations
Develop meaningful relationships and connections with your studio’s riders
Be an expert on studio specific and company-wide operational procedures and policies
Seamlessly transition yourself, team, and studio to new ways of working and processes
Develop and maintain schedules to ensure that all operating processes are completed
Demonstrate a solution oriented mindset and ability to execute within company standards in any situation
Set priorities to ensure all deadlines are met
Develop checklists and operational schedules to ensure that all aspects of the facility are maintained
Be future oriented with a strong ability to plan for projects
Demonstrate the ability to manage your own schedule, prioritize and meet business critical deadlines, and complete projects under pressure
Support your Studio Manager in developing business plans to reach and exceed your ridership and retail goals
Support your Studio Manager in ensuring that all company-wide initiatives are executed in your studio
Develop a holistic retail sales plan that encompasses your studio’s retail goals
Work alongside the retail team to identify opportunities to grow your studio’s retail business

Skills

Key technologies and capabilities for this role

Studio ManagementTeam LeadershipCustomer ServiceConflict ResolutionOrganizational SkillsCommunity BuildingProblem Solving

Questions & Answers

Common questions about this position

Is this position remote or on-site?

This is an on-site position located in Santa Monica.

What salary or compensation does this role offer?

This information is not specified in the job description.

What key skills are required for the Assistant Studio Manager role?

The role requires interpersonal savvy, strong organizational abilities, customer focus, creative problem-solving, and the ability to learn on the fly.

What is the company culture like at SoulCycle?

SoulCycle emphasizes a purpose-driven culture focused on community, love, respect, acceptance, fun, diversity, inclusion, and empowering each other through open-minded listening, growth, and trust.

What makes a strong candidate for this Assistant Studio Manager position?

A strong candidate has a passion for SoulCycle culture and brand, embodies integrity, confidence, boldness, and serves as a role model responsible for studio operations success.

Equinix

Digital infrastructure company

About Equinix

Equinix's mission is to provide a vendor-neutral multitenant data center where competing networks can securely connect and share data traffic. They interconnect industry-leading organizations such as finance, manufacturing, retail, transportation, government, healthcare and education across a digital-first world.

N/AHeadquarters

1998Year Founded

N/ACompany Stage

10,001+Employees