Assistant Store Manager (Sur La Table) at CSC Generation

McLean, Virginia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Ability to communicate verbally and work cooperatively with associates and customers
Physical ability to perform daily store operations, including maintaining inventory, merchandising, safety, and cleanliness

Responsibilities

Support recruitment, training, and ongoing development of a high-performing team for culinary and retail business needs
Provide coaching and feedback to ensure team members deliver outstanding customer experiences
Assist in development plans to support individual and team growth
Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty
Maintain expertise by staying current on products, engaging in training, and seeking additional resources
Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture
Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty
Partner with the General/Store Manager to develop and implement strategies for merchandising, marketing, and customer engagement to exceed sales and financial goals
Analyze daily performance metrics, apply insights to drive results, and lead team follow-ups for execution
Consistently meet or exceed monthly sales goals, contributing to store revenue through KPIs like sales volume, average transaction value, and conversion rates
Assist with daily store operations, ensuring compliance with company policies and procedures
Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising
Ensure store safety and cleanliness, addressing maintenance needs promptly
Assist with maintaining accuracy and integrity of associate records, including time and attendance, food safety certifications, and personal information
Adhere to wage and hour laws and accurately record time worked per company policy
Model and ensure all company policies and SOPs are communicated, maintained, and followed by associates

Skills

Key technologies and capabilities for this role

Retail ManagementTeam LeadershipCustomer ServiceEmployee TrainingRecruitmentCoachingSales

Questions & Answers

Common questions about this position

Is this a remote position or does it require working in a store?

This is not a remote position; it requires working in a physical Sur La Table store location as an Assistant Store Manager.

What salary or compensation is offered for the Assistant Store Manager role?

This information is not specified in the job description.

What key skills are required for the Assistant Store Manager position?

Key skills include leadership and team development, delivering outstanding customer experience, sales performance analysis, and managing store operations with a focus on #bestincenter service.

What is the company culture like at Sur La Table?

The culture emphasizes creating a positive store environment focused on #bestincenter service excellence, being Guest Obsessed, and inspiring customers through culinary experiences to build loyalty.

What makes a strong candidate for the Assistant Store Manager role?

Strong candidates have retail leadership experience, passion for culinary products and customer service, ability to drive sales through metrics analysis, and skills in team coaching and development.

CSC Generation

Acquires and revitalizes struggling retail brands

About CSC Generation

CSC Generation specializes in acquiring and revitalizing struggling retail brands to make them profitable. The company identifies underperforming brands with potential and integrates them into its operating platform, which includes technology, skilled personnel, and efficient processes. This approach has allowed CSC Generation to successfully transform several well-known brands, such as DirectBuy and Sur La Table, into profitable ventures. The company generates revenue through the sales of products from its portfolio, which features over 325,000 items and attracts around 10 million monthly page views. Unlike many competitors, CSC Generation focuses on "unsexy" opportunities—brands that others might overlook but have significant turnaround potential. The goal of CSC Generation is to drive growth and profitability for the brands it acquires, ultimately enhancing the customer experience and increasing sales.

Merrillville, IndianaHeadquarters

2016Year Founded

$107.6MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Risks

Increased competition may lead to higher acquisition costs for CSC Generation.

Operational challenges in integrating new brands like Backcountry could affect performance.

Economic downturns could reduce consumer spending, impacting CSC's profitability.

Differentiation

CSC Generation specializes in acquiring and revitalizing struggling retail brands.

The company integrates brands into its platform to drive growth and profitability.

CSC Generation identifies 'unsexy' opportunities with significant potential for turnaround.

Upsides

CSC Generation's acquisition of Backcountry expands its consumer-centric brand portfolio.

The rise of AI-driven personalization can enhance CSC's customer engagement and conversion rates.

Direct-to-consumer models offer CSC increased profitability by cutting out intermediaries.

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