Assistant Store Manager (Philadelphia) at Brooklinen

Philadelphia, Pennsylvania, United States

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$50,000 – $55,000Compensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, E-commerceIndustries

Requirements

3+ years of management experience in retail store environments (including recruiting, training, coaching)
Prior experience working in (or managing) the front and back of house - strong mix of customer-facing and operational capabilities
Friendly, positive, and truly passionate about the Brooklinen brand and story
Knowledge and/or passion for interior design and helping customers style their homes
Ability to work a flexible schedule, including evenings, holidays and weekend shifts

Responsibilities

Be a true business owner, bringing ideas to the table that will translate ecommerce initiatives flawlessly, drive sales, and provide above and beyond store experiences; keep tabs on inventory levels, sales trends, and promotion performance
Train and coach the team on our products, textile and interior design knowledge, and our customer experience philosophy; motivate and develop our team and handle any challenges that come your way
Implement and maintain store processes (scheduling, opening, closing, inventory, customer communications, etc.) that will scale well beyond our first store - always look for ways to work smarter, not harder
Help guide the visual presentation of the store, ensuring that we're presenting and styling our product in a way that is inspiring and brand-aligned; oversee visual changes as we launch new products and brand stories
Participate in the development and flawless execution of in-store events and activations
Act as liaison between our customers, store employees and Brooklinen HQ, sharing customer feedback and new ideas for our brand

Skills

Retail Management

Team Training

Inventory Management

Sales Driving

Customer Experience

Visual Merchandising

Store Operations

Event Execution

Brooklinen

Direct-to-consumer home textile retailer

About Brooklinen

Brooklinen specializes in high-quality home textiles such as sheets, towels, pillows, comforters, and loungewear, targeting consumers who want to enhance their home living experience with premium yet affordable products. The company designs and manufactures its own items, selling them directly to customers through its website, brooklinen.com. This direct-to-consumer model allows Brooklinen to eliminate middlemen, resulting in luxury-quality products at lower prices compared to traditional retail. They often bundle products for savings and create urgency with limited edition items, encouraging repeat purchases. Customer satisfaction is a priority, reflected in their extensive positive reviews and high retention rates, with over 500,000 satisfied customers. Brooklinen aims to provide high-quality home essentials while maintaining a strong focus on customer experience.

New York City, New YorkHeadquarters

2014Year Founded

$58.4MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Consumer GoodsIndustries

51-200Employees

Benefits

401(k) plan with a 4% match

100% paid parental leave for ALL new parents

Budget for learning and development

Fun team outings

Risks

Increased competition from brands like Parachute and Target may impact market share.

Brooklinen's kids' collection may not resonate with existing customers, risking unsold inventory.

The saturated laundry care market poses challenges for Brooklinen's Essential Detergent line.

Differentiation

Brooklinen cuts out middlemen to offer luxury-quality products at lower prices.

The company focuses on customer satisfaction with over 50,000 five-star reviews.

Brooklinen's direct-to-consumer model allows better control over customer experience and product quality.

Upsides

Increased demand for eco-friendly products aligns with Brooklinen's Organic Collection.

Collaborations with brands like Sesame Street enhance brand visibility and attract new customers.

The rise of e-commerce allows Brooklinen to reach a wider audience without physical stores.

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