Assistant Store Manager Operations - Golf Galaxy at Dick's Sporting Goods

Robinson, Illinois, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Sporting GoodsIndustries

Requirements

High school diploma or equivalent
1-3 years of retail management experience

Responsibilities

Oversee store operations, driving brand and operational excellence by ensuring hassle-free and engaging customer service
Prioritize teammate coaching, development, and wellbeing while monitoring financial metrics, store performance, and short/long-term planning
Directly manage teammates in Operational Departments (Front End, Freight, Operations) and have dotted line responsibility for other areas when serving as Head Coach
Hold teammates accountable for operational guidelines, brand standards, customer service expectations, and company policies
Identify teammate capabilities and readiness for new roles
Ensure Operations Departments meet standards including Scan & Activate, SIM compliance, claims compliance, SFS/BOPIS fulfillment, speed of checkout, supply ordering, known theft log, stockroom organization, cash handling, and LP audits
Ensure compliance with company operational processes including cash handling, safety requirements, and conducting LP audits; may function as store "Shrink Coach."
Ensure compliance with Loss Prevention programs
Monitor email to disseminate communication efficiently and ensure tasks are executed on time
Execute back-office procedures including managing applicant flow, processing pre-hire/new-hire paperwork, I-9 compliance, background checks, terminations, final paychecks, personnel changes, corrective actions, payroll/timekeeping changes, personnel files, attendance tracking, and state-required paperwork
Interview and recommend hiring for hourly Operations teammates, reviewing applications and using interview guides
Ensure team onboarding and training
Handle teammate discipline (including corrective action), appraisals, and performance matters
Make recommendations for teammate terminations and advancements
Drive customer experience at Front End by ensuring engagement with athletes and coaching associates
Manage payroll to meet budget, schedule based on customer traffic, analyze sales reports, and react accordingly

Skills

Key technologies and capabilities for this role

store operationsteam managementcustomer serviceinventory managementcash handlingloss preventionBOPIS fulfillmentfreight handlingcoachingfinancial metrics

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time role.

Is remote work available for the Assistant Store Manager Operations role?

This information is not specified in the job description.

What are the key responsibilities of the Assistant Store Manager Operations?

The role involves overseeing store operations, managing teammates in Operational Departments like Front End, Freight and Operations, ensuring compliance with operational standards, customer service, and handling back-office procedures such as hiring, onboarding, and payroll.

What is the company culture like at Golf Galaxy and DICK’S Sporting Goods?

The company emphasizes a people-first approach, creating an inclusive and diverse workforce, prioritizing teammate coaching, development, and wellbeing, while believing in how positively sports can change lives.

What makes a strong candidate for this Assistant Store Manager role?

Strong candidates are passionate store leaders skilled in operations, people management, coaching, compliance with standards, and back-office tasks like hiring and training, with the ability to drive brand excellence and customer service.

Dick's Sporting Goods

Retailer of sporting goods and apparel

About Dick's Sporting Goods

DICK'S Sporting Goods is a retailer specializing in sporting goods, offering a variety of products such as sports equipment, apparel, and footwear. The company operates both physical stores and an online platform, allowing customers to shop in a way that suits them best. Customers can take advantage of financing options, such as 0% APR for larger purchases, making it easier to buy what they need. DICK'S Sporting Goods also has a loyalty program called ScoreCard, which rewards customers for their purchases, encouraging them to return. What sets DICK'S apart from competitors is its commitment to customer satisfaction, highlighted by its Best Price Guarantee, and its focus on social responsibility, believing in the positive impact of sports on lives. The goal of DICK'S Sporting Goods is to provide quality sporting goods while giving back to the community and promoting ethical business practices.

Coraopolis, PennsylvaniaHeadquarters

1948Year Founded

IPOCompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Flexible Work Hours

Remote Work Options

Risks

Increased competition from digital-first retailers could erode market share.

Closure of 35 stores in California may impact regional sales and brand presence.

Geopolitical tensions and elevated interest rates pose risks to supply chain stability.

Differentiation

DICK'S Sporting Goods offers exclusive brands and experiential retail strategies.

The company has a strong omnichannel presence, integrating online and physical stores.

DICK'S loyalty program, ScoreCard, enhances customer retention and repeat business.

Upsides

Experiential retail strategies are gaining traction, boosting customer engagement and sales.

The rise of 'athleisure' fashion aligns with DICK'S product offerings.

DICK'S Sporting Goods' strategic investments in House of Sport and Field House concepts fuel growth.

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