Assistant Store Manager Grand Canal at Sandbox VR

Las Vegas, Nevada, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Entertainment, Virtual Reality, Location-Based EntertainmentIndustries

Requirements

Enthusiastically and confidently greet and welcome guests at the entrance, ensuring all staff do the same
Handle guest de-escalation, supporting Guest Experience Guides or Shift Leads when needed
Driven by passion for optimizing customer service efficiencies and innovating operational processes
Ensure store team manages scheduled guest bookings, maintains on-time delivery, and resolves mishaps quickly
Proficient in utilizing various computer and tablet technologies
Conduct thorough hardware/software checks weekly and communicate issues to Store Manager and Tier 1 Helpdesk
Function as co-lead with Store Manager on new software updates and experience launches
Maintain order, cleanliness, and premium condition of facility, experience rooms, and equipment
Co-lead creation of employee schedules for adequate peak-hour coverage, complying with state/federal laws
Work with leadership to maintain daily checklists and audits
Track and ensure breaks are taken per state law or company procedures; assist with timecard approvals
Actively pursue future bookings to ensure steady business flow and growth
Set achievable sales and KPI goals for team (B2Bs, Gift Cards, Experience Add-Ons, Food & Bev), celebrate wins, and provide positive coaching
Initiate check-ins with team members at shift start, outlining daily goals and success strategies
Consistently engage team members with in-the-moment coaching to maintain high performance and morale
Partner with Store Manager in interview process for Guest Experience Guide hiring

Responsibilities

Deliver an incredible guest experience through greeting, welcoming, de-escalation, and process optimization
Provide technical support and troubleshooting, including hardware/software checks and issue reporting
Maintain facility cleanliness and premium condition ("Keep it Shiny")
Manage store operations, including scheduling, checklists, audits, breaks, timecards, and pursuing bookings
Lead sales and KPI goal-setting, coaching, and team motivation
Conduct team check-ins, provide ongoing coaching, and participate in hiring

Skills

Key technologies and capabilities for this role

Customer ServiceGuest ExperienceDe-escalationOperational ProcessesTeam ManagementRetail Operations

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time role.

What is the salary or compensation for the Assistant Store Manager role?

This information is not specified in the job description.

What skills are required for this position?

The role requires proficiency in computer and tablet technologies for technical support and troubleshooting, strong customer service skills for guest experience and de-escalation, and abilities in store management including scheduling and maintaining cleanliness.

What is the company culture like at Sandbox VR?

Sandbox VR values humility and has built a collaborative environment where guests and teammates win collectively, focusing on world-class immersive experiences and strong community relationships.

What makes a strong candidate for the Assistant Store Manager position?

A strong candidate is passionate about optimizing customer service, proficient in tech troubleshooting, skilled in guest de-escalation, and experienced in store operations like scheduling and maintaining a clean facility.

Sandbox VR

Location-based virtual reality entertainment provider

About Sandbox VR

Sandbox VR provides location-based virtual reality entertainment experiences using advanced VR technology. Their offerings include immersive AAA experiences that are developed in-house, allowing users to engage in virtual worlds with high-quality graphics and interactive elements. The company operates over 45 retail and franchise locations worldwide, making it a prominent player in the VR entertainment industry. Unlike many competitors, Sandbox VR collaborates with major brands, such as Netflix, to create unique experiences that attract a diverse audience. The goal of Sandbox VR is to expand its market presence and enhance the entertainment landscape by providing unforgettable virtual reality experiences.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$115.8MTotal Funding

SERIES_BCompany Stage

VR & AR, EntertainmentIndustries

201-500Employees

Benefits

Health Insurance

Remote Work Options

Phone/Internet Stipend

401(k) Company Match

Company Equity

Risks

Intense competition from emerging VR startups could erode Sandbox VR's market share.

Rapid technological advancements may require costly upgrades to maintain competitiveness.

High operational costs of physical locations could be unsustainable if consumer spending drops.

Differentiation

Sandbox VR offers a premium, fully-immersive VR experience with real-time motion capture.

The company collaborates with major brands like Netflix for exclusive VR content.

Sandbox VR has over 45 global locations, establishing a strong market presence.

Upsides

Increased demand for immersive experiences post-pandemic boosts Sandbox VR's market potential.

Advancements in haptic feedback technology enhance realism, increasing customer satisfaction.

Collaborations with popular IPs like Netflix attract fans and expand audience reach.

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