Assistant Store Manager - Golf Galaxy at Dick's Sporting Goods

Redlands, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Sporting GoodsIndustries

Requirements

High school diploma or equivalent
1-3 years of retail management experience

Responsibilities

Oversee store operations in assigned area, driving brand and operational excellence
Ensure team delivers hassle-free and engaging customer service
Prioritize teammate coaching, development, and wellbeing
Monitor financial metrics, store performance, and short/long-term planning
Directly manage teammates in Operational Departments (Front End, Freight, Operations) and dotted line responsibility for other areas as Head Coach
Hold teammates accountable for operational guidelines, brand standards, customer service expectations, and company policies
Identify teammate capabilities and readiness for new roles
Ensure Operations Departments meet standards (e.g., Scan & Activate, SIM compliance, claims compliance, SFS/BOPIS fulfillment, speed of checkout, supply ordering, known theft log, stockroom organization, cash handling, LP audits)
Ensure compliance with company operational processes (e.g., cash handling, safety requirements, LP audits); may serve as Shrink Coach
Ensure compliance with Loss Prevention programs
Monitor email for efficient communication and timely task execution
Execute back-office procedures (e.g., applicant flow, pre-hire/new-hire paperwork, I-9 compliance, background checks, terminations, personnel changes, payroll/timekeeping, personnel files, attendance tracking, state paperwork)
Interview and recommend hiring for hourly Operations teammates, reviewing applications and using interview guides
Ensure team onboarding and training
Handle teammate discipline (including corrective action), appraisals, and performance matters
Make recommendations for teammate termination and advancement
Drive customer experience at Front End by training associates to engage every customer
Manage payroll to meet budget, schedule based on customer traffic, analyze sales reports, and adjust accordingly

Skills

Key technologies and capabilities for this role

Customer ServiceRetail OperationsTeam ManagementCoachingInventory ManagementLoss PreventionCash HandlingOrder FulfillmentStockroom OrganizationFinancial Metrics

Questions & Answers

Common questions about this position

What are the main responsibilities of the Assistant Store Manager?

The role involves overseeing store operations, driving brand and operational excellence, delivering customer service, managing Operational Departments like Front End, Freight and Operations, ensuring compliance with operational standards, and handling back-office procedures including hiring and personnel management.

Is this a remote position or does it require working in a store?

This is an in-store retail position requiring presence at Golf Galaxy stores to oversee operations, manage teams, and ensure customer service.

What salary or compensation does this role offer?

This information is not specified in the job description.

What is the company culture like at Golf Galaxy?

The culture emphasizes a people-first approach, teammate coaching and development, an inclusive and diverse workforce reflecting served communities, and providing genuine, helpful, friendly service.

What makes a strong candidate for this Assistant Store Manager role?

A strong candidate is passionate about golf, has leadership experience in retail operations, excels in teammate coaching and development, and can manage operational standards, compliance, and back-office tasks like hiring and personnel processing.

Dick's Sporting Goods

Retailer of sporting goods and apparel

About Dick's Sporting Goods

DICK'S Sporting Goods is a retailer specializing in sporting goods, offering a variety of products such as sports equipment, apparel, and footwear. The company operates both physical stores and an online platform, allowing customers to shop in a way that suits them best. Customers can take advantage of financing options, such as 0% APR for larger purchases, making it easier to buy what they need. DICK'S Sporting Goods also has a loyalty program called ScoreCard, which rewards customers for their purchases, encouraging them to return. What sets DICK'S apart from competitors is its commitment to customer satisfaction, highlighted by its Best Price Guarantee, and its focus on social responsibility, believing in the positive impact of sports on lives. The goal of DICK'S Sporting Goods is to provide quality sporting goods while giving back to the community and promoting ethical business practices.

Coraopolis, PennsylvaniaHeadquarters

1948Year Founded

IPOCompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Flexible Work Hours

Remote Work Options

Risks

Increased competition from digital-first retailers could erode market share.

Closure of 35 stores in California may impact regional sales and brand presence.

Geopolitical tensions and elevated interest rates pose risks to supply chain stability.

Differentiation

DICK'S Sporting Goods offers exclusive brands and experiential retail strategies.

The company has a strong omnichannel presence, integrating online and physical stores.

DICK'S loyalty program, ScoreCard, enhances customer retention and repeat business.

Upsides

Experiential retail strategies are gaining traction, boosting customer engagement and sales.

The rise of 'athleisure' fashion aligns with DICK'S product offerings.

DICK'S Sporting Goods' strategic investments in House of Sport and Field House concepts fuel growth.

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