Assistant Store Manager (all genders) Hamburg at Zalando

Hamburg, Hamburg, Germany

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, FashionIndustries

Requirements

Mehrjährige Berufserfahrung im Einzelhandel sowie hohe Kundenorientierung
Erfahrung in der Führung von Mitarbeitenden (Entwicklung, Feedbackgespräche, Einsatz- und Urlaubsplanung)
Eigeninitiative, Entscheidungsstärke und Organisationsfähigkeit
Gutes analytisches Verständnis und Kenntnisse über relevante Kennzahlen inklusive Ableitung von Maßnahmen
Abgeschlossene kaufmännische Ausbildung oder Wirtschaftsstudium

Responsibilities

Optimale Aussteuerung deines Bereiches und in Abwesenheit des Store Managements für den gesamten Store zuständig
Persönliche und fachliche Entwicklung deiner bis zu 20 Mitarbeitenden verantwortlich
Maßgeblicher Beitrag zum wirtschaftlichen Erfolg des Stores und dessen kontinuierlicher Weiterentwicklung als Teil des Store Management Teams
Optimale Warenbewirtschaftung der Fläche und Entwicklung von Maßnahmen zur Verbesserung deiner KPIs gemeinsam mit dem Team
Betrachtung des Stores aus Kundensicht und Schaffung der idealen Shopping-Atmosphäre mit den Mitarbeitenden
Verantwortung für 360° Personalthemen, von Einstellung über kennzahlenbasierte Einsatzplanung bis hin zur Ausbildung und Einarbeitung neuer Mitarbeitender
Leben der Zalando-Werte durch transparente, authentische und mitarbeiterorientierte Führung

Skills

Key technologies and capabilities for this role

Team LeadershipRetail ManagementMerchandisingKPI OptimizationCustomer ServiceEmployee DevelopmentStore Operations

Questions & Answers

Common questions about this position

What benefits does Zalando offer for this role?

Zalando offers an indefinite employment contract and employee shares as key benefits.

Is this a full-time position, and what is the location?

This is a full-time position located in Hamburg.

What experience and skills are required for the Assistant Store Manager role?

Candidates need several years of retail experience, high customer orientation, leadership experience in employee development and planning, initiative, decisiveness, organizational skills, analytical understanding of KPIs, and a completed commercial apprenticeship or business degree.

What is the company culture like at Zalando?

Zalando emphasizes transparent, authentic, and employee-oriented leadership, diversity and inclusion for all genders and backgrounds, and living company values while supporting employee development.

What makes a strong candidate for this Assistant Store Manager position?

Strong candidates have multi-year retail experience, proven leadership of teams up to 20 people, strong customer focus, analytical skills for KPIs, and a commercial background, while fitting the role based on qualifications without needing photos or personal details.

Zalando

European online fashion retail marketplace

About Zalando

Zalando operates as a major e-commerce platform in Europe, focusing on fashion and lifestyle products. It allows customers to shop for a wide variety of clothing, shoes, and accessories from both established and emerging brands through its website and mobile app. The platform generates revenue by selling products directly to consumers and earning commissions from third-party sellers who list their items on Zalando. A key feature of Zalando is its commitment to providing a smooth shopping experience, which includes free delivery and returns, a large selection of products, and personalized recommendations. Zalando Plus, a premium membership program, offers additional benefits like faster shipping and exclusive deals. The company distinguishes itself from competitors by investing in technology and logistics to enhance customer satisfaction and streamline operations.

Berlin, GermanyHeadquarters

2008Year Founded

$149.8MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Paid Vacation

Hybrid Work Options

Company Equity

Professional Development Budget

Visa Support

Wellness Program

Risks

Acquisition of About You may strain financial resources and affect profitability.

Virtual Fitting Room may face technological challenges and user adoption issues.

Competition from Vestiaire Collective's AI advancements could threaten Zalando's market position.

Differentiation

Zalando offers a seamless shopping experience with free delivery and returns.

The company invests heavily in technology for efficient operations and customer satisfaction.

Zalando's wide selection includes both well-known and emerging fashion brands.

Upsides

Acquisition of About You could expand market share in European fashion e-commerce.

Virtual Fitting Room may reduce return rates and improve customer satisfaction.

Zalando Partner platform could enhance third-party seller experience and increase commission revenue.

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