Assistant Store Manager at Sandbox VR

San Mateo, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Entertainment, Virtual Reality, Location-Based EntertainmentIndustries

Requirements

Full-time employment
Proficiency in utilizing computer and tablet technologies
Ability to follow state/federal scheduling laws
Ability to look beyond today's bookings and actively pursue future bookings

Responsibilities

Deliver an incredible guest experience by welcoming guests and handling guest de-escalation
Optimize customer service efficiencies by seeking innovative methods to enhance operational processes
Ensure the store team is well equipped to manage scheduled guest bookings
Conduct thorough hardware/software checks and communicate any issues
Co-lead on all new software updates and experience launches
Maintain order and cleanliness of stores, experience rooms, and equipment
Co-lead the creation of employee schedules
Maintain daily checklists and audits
Ensure breaks are taken per state law or company procedures
Track and ensure breaks are taken per state law or company procedures, while also assisting with the overall store timecard approval process
Set achievable goals for sales and KPIs for their team
Initiate check-ins with team members and provide clear outlines of the day's goals
Engage with team members, offering in-the-moment coaching
Partner with the Store Manager in the interview process for Guest Experience Guide Hiring

Skills

Key technologies and capabilities for this role

Customer ServiceGuest ExperienceDe-escalationOperational ProcessesTeam ManagementRetail Operations

Questions & Answers

Common questions about this position

What is the employment type for the Assistant Store Manager position?

The position is full-time.

Is this a remote position or does it require on-site work?

This is an on-site position requiring presence in the Sandbox VR store to manage guest experiences, technical support, cleanliness, and store operations.

What skills are required for the Assistant Store Manager role?

Key skills include proficiency in computer and tablet technologies for hardware/software checks and troubleshooting, strong guest service and de-escalation abilities, and experience in store management tasks like scheduling and operational efficiencies.

What is the company culture like at Sandbox VR?

Sandbox VR values humility and has built a collaborative environment where guests and teammates win collectively, focusing on world-class immersive experiences and strong community relationships.

What makes a strong candidate for this Assistant Store Manager role?

A strong candidate is passionate about optimizing customer service, proficient in tech troubleshooting, skilled in guest de-escalation, and experienced in store management like scheduling and maintaining premium standards.

Sandbox VR

Location-based virtual reality entertainment provider

About Sandbox VR

Sandbox VR provides location-based virtual reality entertainment experiences using advanced VR technology. Their offerings include immersive AAA experiences that are developed in-house, allowing users to engage in virtual worlds with high-quality graphics and interactive elements. The company operates over 45 retail and franchise locations worldwide, making it a prominent player in the VR entertainment industry. Unlike many competitors, Sandbox VR collaborates with major brands, such as Netflix, to create unique experiences that attract a diverse audience. The goal of Sandbox VR is to expand its market presence and enhance the entertainment landscape by providing unforgettable virtual reality experiences.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$115.8MTotal Funding

SERIES_BCompany Stage

VR & AR, EntertainmentIndustries

201-500Employees

Benefits

Health Insurance

Remote Work Options

Phone/Internet Stipend

401(k) Company Match

Company Equity

Risks

Intense competition from emerging VR startups could erode Sandbox VR's market share.

Rapid technological advancements may require costly upgrades to maintain competitiveness.

High operational costs of physical locations could be unsustainable if consumer spending drops.

Differentiation

Sandbox VR offers a premium, fully-immersive VR experience with real-time motion capture.

The company collaborates with major brands like Netflix for exclusive VR content.

Sandbox VR has over 45 global locations, establishing a strong market presence.

Upsides

Increased demand for immersive experiences post-pandemic boosts Sandbox VR's market potential.

Advancements in haptic feedback technology enhance realism, increasing customer satisfaction.

Collaborations with popular IPs like Netflix attract fans and expand audience reach.

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