[Remote] Assistant Manager, Collections at Motive

Pakistan

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Transportation, Logistics, Construction, Energy, Manufacturing, Agriculture, Food and Beverage, RetailIndustries

Requirements

Conceptual and practical expertise in collections
Strong analytic skills to guide decision-making and planning
Ability to evaluate and balance complex user and stakeholder priorities with nuanced understanding of end-user impact
Experience building strong working relationships with adjacent teams and driving consensus
Skills in synthesizing team issues, resolving root causes, and driving solutions
Ability to advise managers on performance and development strategies and build personnel strategies
Experience setting departmental OKRs, determining resource requirements, and guiding execution

Responsibilities

Plan and execute independent projects that influence team OKRs and support departmental objectives
Demonstrate expertise in collections and develop analytic skills for decision-making
Evaluate and balance complex user and stakeholder priorities, driving solutions with end-user impact in mind
Develop strong working relationships with adjacent teams, build consensus, and contribute to departmental decision-making
Synthesize team issues, resolve root causes, and drive solutions within teams and with partners
Advise managers on performance and development strategies, interpret functional objectives, build personnel strategies, and guide team leads
Set departmental OKRs based on functional objectives, determine resource requirements, and set execution guidance
Ensure organizational goals are met, achieve Collections goals, implement strategic settlements and risk management
Analyze delinquency patterns across portfolios and refine collection strategies such as cadence schedules, escalation protocols, and techniques for aged accounts
Analyze open invoice aging, perform scrutiny to define collection opportunities, and work with the team to achieve successful collections
Serve as a mentor, providing coaching and supporting career development for team members
Establish and maintain policies, procedures, and SOPs in accordance with internal controls, PCI-DSS/data security, and regional compliance standards
Partner with IT/Systems teams on product testing, upgrades, and troubleshooting for scale and operational continuity
Support automation and process innovation, piloting new tools for workflow efficiency
Proactively participate in ad-hoc assignments and take initiative on additional projects or tasks

Skills

Collections Management

Project Management

OKR Management

Cross-Functional Collaboration

Team Leadership

Problem-Solving

Stakeholder Management

Motive

Enhances broadband services for providers

About Motive

Motive focuses on enhancing the customer experience for broadband service providers. They offer a strategy called the High Leverage Network, which helps service providers simplify their offerings, making it easier for customers to buy, own, and use their services. This approach allows providers to fully utilize their networks to improve business outcomes and stand out in a competitive market. Unlike other companies, Motive emphasizes continuous innovation as a key differentiator, enabling service providers to create a more personalized and engaging experience for their customers. The ultimate goal of Motive is to help service providers deliver a superior customer experience that drives loyalty and business success.

Austin, TexasHeadquarters

1871Year Founded

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees

Benefits

Health, dental, vision, & life insurance

PTO

Paid Holidays

Parental leave

401(k)

Performance Bonus

Employee Stock Purchase Plan

Company Social Outings

Work From Home Policy

Risks

Emerging competition from agile startups threatens Motive's market share.

Rapid AI advancements may outpace Motive's current audio capabilities.

Consumer privacy concerns could lead to regulatory scrutiny impacting operations.

Differentiation

Motive's ALIVE system offers a unique immersive audio experience for gaming.

High Leverage Network strategy enhances customer experience through continuous innovation.

Focus on personalized audio content differentiates Motive from traditional audio companies.

Upsides

Growing demand for immersive audio in gaming boosts ALIVE system's market potential.

Partnerships with streaming platforms enhance Motive's audio offerings and subscriber retention.

Rise of virtual reality applications creates opportunities for Motive's sophisticated audio solutions.

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