Assistant Customer Care Manager - Hilton Head, SC at PulteGroup

Piedmont, South Carolina, United States

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Homebuilding, ConstructionIndustries

Minimum of High School Diploma or equivalent
Bachelor's Degree in Construction or Engineering preferred
Valid Driver's License (driving is an essential function)
Some Customer service experience
Physical ability to sit, stand, move; exert up to 50 pounds minimal force regularly and 80 pounds occasionally; climb ladders, scaffolding; work in various weather conditions (heat, rain, cold)

Complete Division and/or Customer Care orientation, onboarding, and training programs (e.g., construction knowledge, job site rules, safety, warranty, SWPPP)
Develop literacy in construction warranty, root cause analysis, construction and technical language, construction materials, and Pulte Construction Standards
Perform quality inspections of the home prior to delivery to the customer
Assist other Customer Care Managers and/or direct supervisor, including monitoring warranty repairs, validating service ticket progression, coordinating & conducting on-site warranty inspections, entering line items and generating work orders in service system, conducting follow-up with homeowners and vendors on open service requests
Gain proficiency in interacting with all customer types with varying communication styles, personalities, and levels of homeownership experience
Gain confidence in working through common service-related items and exposure to escalated issues
Develop independence within role through on-the-job training and experience